Data Entry Associate, QA

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us. Who is Harrow? Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need . We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of! Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including: An expanding Retina Portfolio including IHEEZO ® , TRIESENCE ® , BYOOVIZ TM , and OPUVIZ TM A broad Dry Eye Disease product line , led by VEVYE ® and bolstered by well-known adjacent ocular surface disease products such as FLAREX ® and FRESHKOTE ® A peri-operative Surgical product line , led by TRIESENCE ® , and BYQLOVI TM A Rare and Specialty product line , which includes various high-need and utility products such as ILEVRO ® , NATACYN ® , and VERKAZIA ® A robust internal development pipeline with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01 Data Entry Associate, QA Position Summary Under the general guidance of the Quality Assurance Specialist, the Data Entry Associate, QA, provides administrative support to the Quality Assurance team, focusing on handling incoming inquiries, initiating and documenting Product Quality Complaints (PQC), maintaining PQC trackers, and supporting general QA documentation activities. Core Responsibilities Handle incoming QA-related inquiries via email and phone, documenting and routing as appropriate. Initiate and document Product Quality Complaints (PQC) using standard forms and processes. Maintain and update the PQC tracker, including complaint status, actions taken, and closure updates. Perform routine updates to SharePoint folders, QA trackers, and related documentation logs. Assist with document control tasks such as uploading, version control, and archiving of QA files. Retrieve, file, and organize QA documents upon request. Provide general administrative support to the QA team as required . Perform any additional tasks assigned by the Supervisor. Qualifications & Requirements High school diploma or GED preferred; associate’s degree or relevant coursework is a plus. 1–2 years of experience in customer service, or a call center environment is preferred. Strong verbal and written communication skills in English. Ability to manage confidential information with discretion. Proficiency in Microsoft Office is preferred; ability to learn QA systems. Detail-oriented, organized, and able to follow procedures accurately. Willingness to grow knowledge of pharmacovigilance principles and compliance expectations. Position Type Remote Travel Occasional travel up to 10% is expected for this position. Must be able to travel independently as a Harrow Eye, LLC representative.