Data Entry Clerk *REMOTE*

Position Summary: Responsible for providing all prospective clients with an outstanding telephone experience during prospective client interview. Serves as first point of contact for our clients and plays a vital role in determining client satisfaction. Essential Functions: Handle a high volume of incoming calls, setting the tone and pace of every client call Accurately apply the firms criteria to callers circumstances; properly executes existing protocols and procedures Perform multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation Effectively communicate next steps if legal representation is warranted Explain, kindly and professionally, when the firm will not be able to assist a prospective client Perform administrative duties related to customer service, client intake and overall client retention Treat the first and last calls of the day with the same level of care and compassion Requirements : Must have excellent oral and written communication skills Must be able to convey confidence and empathy over the phone Ability to multi-task Knowledge of Microsoft Windows/Office and ability to learn and use various software programs Bilingual (Spanish) a plus How to apply? If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV and Cover Letter