Data Operations Senior Analyst

We're looking for experienced Senior Analysts to join our team on a permanent basis. You'll play a key role in providing insightful analysis and recommendations that support decision-making, shape strategic initiatives and help ensure our products, services and propositions continue to meet the needs of our members.

Working closely with managers, senior leaders and colleagues across the business, you'll analyse performance, customer and market data to identify trends, risks and opportunities. Your insights will help influence business decisions, support proposition development and contribute to the delivery of key strategic objectives.

You'll be responsible for producing robust management information, forecasting future performance and translating complex data into meaningful recommendations for senior stakeholders. You'll also support change initiatives, identify opportunities for process improvement and work collaboratively across teams to deliver successful business outcomes.

The role requires strong analytical capability, commercial awareness and the confidence to communicate complex findings clearly to a range of audiences. You'll use data, modelling and insight tools to investigate business challenges, develop recommendations and help drive continuous improvement across the function.

Customer outcomes remain at the heart of everything we do. We're looking for individuals with excellent analytical and problem-solving skills, experience working with large datasets and the ability to influence stakeholders through clear, evidence-based recommendations. Experience using analytical tools such as SAS, alongside strong Excel and reporting skills, would be highly beneficial.

Please note that Senior Analyst roles may support a variety of business areas across the Society. While responsibilities may vary depending on the team, all roles focus on using data and insight to support strategy, improve performance and deliver better outcomes for members.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Senior Analyst, you'll help the business make informed decisions by analysing complex data, identifying emerging trends and providing actionable insights that support strategic objectives and improve member outcomes.

You'll work closely with stakeholders across the organisation to understand business challenges, define analytical requirements and translate data into meaningful recommendations. Using your analytical expertise, you'll investigate performance drivers, identify opportunities for improvement and help shape business strategies through evidence-based decision making.

A key part of the role will be communicating complex information in a clear and compelling way. You'll create high-quality reports, dashboards and presentations for a range of audiences, ensuring leaders and stakeholders have the insight they need to make confident decisions and monitor business performance.

You'll use tools such as SQL, SAS and SAS Viya to extract, manipulate and analyse large and complex datasets. Applying a combination of analytical techniques, you'll identify risks, opportunities and customer trends, helping the business better understand performance and target improvement activity.

You'll collaborate with colleagues across data, technology and business teams to ensure data is accurate, accessible and fit for purpose. You'll also support the development of analytical best practices, contribute to continuous improvement initiatives and help embed a data-led culture across the organisation.

As a senior member of the team, you'll be expected to articulate complex problems, challenge assumptions and influence stakeholders through robust analysis and clear recommendations. Through your insight and expertise, you'll help drive better business outcomes and ensure decisions are grounded in reliable, high-quality data.

About you

For this role, we are looking for:

• Experience sourcing, validating, reconciling, preparing and maintaining customer data for use in 1-to-1 performance marketing communications, ensuring data is accurate, complete, traceable and fit for purpose
• Experience managing operational data workflows through defined processes and service standards
• Strong analytical and problem-solving skills, with experience identifying, investigating and resolving data quality, process or system issues to minimise operational impact
• The ability to work effectively with stakeholders to gather, define and challenge business requirements, translating them into clear data and operational requirements
• Strong technical data expertise, with hands on experience of SQL and SAS/Viya, plus modern data and automation tooling including Databricks, Python, Power BI and Airflow
• Proven ability to develop, troubleshoot and improve complex operational data processes, build and maintain code, automate operational activity and produce clear technical documentation

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Interviews for this position are expected to take place from 16th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process.

Please let us know about any annual leave you have planned during the interview timeframe.

Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Analyst.