Data Quality Assurance Specialist

The Neighborhood Center of West Volusia is, “a place with a heart”, our mission is to feed the hungry, house the homeless, and prevent homelessness.

The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Job Purpose:

The Data Quality Assurance Specialist is responsible for leading the agency’s efforts to ensure the accuracy, completeness, integrity, timeliness, and reliability of Homeless Management Information System (HMIS) data. This position provides strategic oversight of data quality and reporting practices across programs, ensuring compliance with HMIS standards, HUD requirements, funding requirements, and agency policies.

The Specialist serves as the agency’s expert on HMIS data quality and collaborates with program leadership, direct-service staff, finance, and executive leadership to strengthen data entry practices and ensure that agency records accurately reflect the services provided and outcomes achieved. By facilitating training, periodic internal monitoring, and creating proactive internal corrective action plans, this position enables the agency to demonstrate its impact to funders, the Board of Directors, and the community.

Duties and Responsibilities:

HMIS Data Quality & Integrity

• Establish and maintain data quality standards, procedures, and performance expectations by developing an agency-wide HMIS Data Quality Assurance Plan.
• In collaboration with department directors, create performance dashboards, benchmark standards, and performance goals for programs.
• Conduct periodic program-level data-quality reviews, investigate and document any data discrepancies, and communicate any identified trends, errors, and system issues to department leadership.
• Develop and administer corrective-action plans when data-quality standards are not met that ensure accountability to the corrective actions through completion and evaluate whether improvements are sustained.
• Identify opportunities to streamline data collection and reduce unnecessary administrative burden on direct-service staff.

Compliance & Reporting

• Maintain thorough knowledge of Federal Housing and Urban Development (HUD) HMIS Data Standards, Continuum of Care (CoC) requirements, applicable funding requirements, and local HMIS policies and procedures, and ensure ongoing alignment with agency policies and procedures.
• Coordinate preparation of HMIS-related reports, including HUD, CoC, grant, and funder reports, review them prior to submission, and ensure they are accurate, complete, and properly validated.
• Maintain documentation supporting data quality, reporting methodologies, and compliance.
• Alongside department and executive leaders, lead facilitation of internal and external audits, monitoring visits, and team quality-assurance reviews.

Training & Staff Development

• Develop and maintain continuing HMIS data-quality training for new and existing employees, in coordination with Volusia-Flagler Coalition for the Homeless.
• Provide ongoing technical assistance and coaching to staff regarding HMIS data-entry, reporting requirements, and best practices.
• Alongside department directors and program supervisors, establish methods of accountability to data quality and compliance standards within each service program.
• Assist department and executive leadership in using data to inform strategic planning, resource allocation, and program development.

Qualifications, Experience, and Abilities:

• Education:
  • Bachelor’s degree in Data Analytics, Information Systems, Public Administration, Social Services, Business Administration, or a related field, preferred
  • Equivalent combination of education and relevant experience may be considered
• Experience and Skills:
  • At least two years’ experience with HUD-funded homeless service programs and HMIS, preferred
  • Creation and facilitation of training programs for direct service providers
  • Development of new processes, reports, data tracking dashboards, and performance measures
  • Data security and appropriate, confidential use of private information
  • Advanced proficiency with Microsoft Excel and data reporting tools
  • Communication of technical information to both skilled and non-skilled audiences; ability to interpret complex datasets and identify meaningful trends
  • Strong attention to detail, ability to manage multiple deadlines and priorities, and maintain personal organization
  • Confidentiality and exercising ethical professional judgement when handling private information
• Qualifications:
  • Applicants must participate in a Florida Department of Children and Family Services (DCF) background screen; for more information, visit https://info.flclearinghouse.com.
  • Must participate in initial and subsequent random / periodic drug screen.