Database Specialist

About the role

Join a team of CRM specialists and analysts who keep Amnesty International Australia’s CRM systems and data processes running smoothly and reliably. This is a 12 month contract covering core CRM administration and data processing while the team delivers a major systems project.

We need someone who can get up to speed quickly and manage the day-to-day workload independently, with minimal oversight. There’s also scope to spot and fix minor process inefficiencies along the way.

The details

• Fixed-term contract, 12 months
• 75 hours per fortnight
• Level 7.1
• Remote work
• Reports to the Data, Insights and Supporter Care (DISC) Manager
• Start date: as soon as possible

What you’ll do

• Configure and maintain our CRM systems, including user roles, permissions and security settings
• Manage data imports, exports and integrations with external platforms
• Provide help desk support for colleagues, including queries, segments and troubleshooting
• Maintain relationships with vendors, including Blackbaud and payment processors, and manage escalations
• Support data quality, master data management, and privacy and security compliance
• Assist Finance with payment authorisations and transaction processing
• Flag clunky or overly manual processes and fix the quick wins
• Document processes clearly so knowledge isn’t held by one person
• Train colleagues and stakeholders on CRM functionality and data processes

What you’ll bring

Essential:

• Significant experience administering CRM platforms in a fundraising, membership or similar environment
• A proven ability to run CRM administration independently, with minimal supervision or ramp-up time
• Experience with data imports, exports and integrations between systems
• Strong Excel skills and confidence working with data
• The ability to provide effective user support and training

Highly desirable:

• Experience with Blackbaud CRM and BVDL (Brightvine Data Link), or similar enterprise fundraising platforms
• Experience with payment processing systems and reconciliation
• Familiarity with data governance principles
• A track record of identifying and implementing process improvements

What makes you a great fit

You’re reliable and self-directed, and you’re happy to own the day-to-day without close supervision. You’d rather fix a problem than write about it, and you’re comfortable saying “this process doesn’t make sense” and suggesting a better way. You can explain technical matters to non-technical colleagues and document things so others can follow them.

What success looks like in your first six months

• You’ve taken full ownership of day-to-day CRM administration
• Data processing, imports, exports and help desk support are running smoothly with no backlog
• Key processes are documented, so knowledge no longer depends on a single person
• You’ve built strong working relationships with all teams