Deal Desk Analyst I

About Payscale Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies. Create confidence in your compensation. Payscale. To learn more, visit www.payscale.com . Job Summary The Sales Operations team is a crucial part of the Revenue Org. We help our sales teams drive revenue more efficiently through streamlined processes and clear data. The Deal Desk Analyst processes request through a shared inbox and through queues in Salesforce to create and send Quotes, Order Forms and negotiated legal documents for the Sales and Renewals teams. They work with the Finance, Legal and the Customer Success and Salesforce Operations teams closely to coordinate approvals for and execute non-standard deals. What You'll Do Day-in-the-Life: As a Deal Desk Analyst, a typical day may include the following: Creating and updating Quotes in Salesforce CPQ according to the Revenue and Customer Success Approval Matrix. Processing requests via email and Salesforce queues to update language, formatting and/or Order details on an Order Form within SLAs. Coordinating with Finance or Legal to approve non-standard requests and then set up CPQ and Salesforce accordingly in order to execute. Reviewing, compiling and sending clean copies of contracts for signature via DocuSign. First Year in Role: Month 3: Within 3 months, you will have a working understanding of quoting in Salesforce CPQ and how to apply our approval matrix for non-standard terms. Month 6: Within 6 months, you will be able to handle nearly all requests self-sufficiently and adding to the “Deal Desk Manual” as you encounter new requests. Month 12: Within 12 months, you will be recommending and implementing process improvements for the team. What We're Looking For 2+ years in a sales support, contracting, or deal desk role Experience with Salesforce and SaaS accounting principles Skills: Organization to keep up with multiple open requests while waiting for responses Prioritization when everything feels urgent, such as end of quarter Effective communication across various departments and levels in the organization Ability to discuss CPQ errors with Salesforce developers, a plus! Tools: Salesforce, especially CPQ Microsoft Word Adobe Acrobat DocuSign, or similar tool Location Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office for the moments that matter. In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office. When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements: High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal. Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc. Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii. Benefits and Perks All around awesome culture where together we strive to live our 5 values: Data informed decision making. Customer first. Always. Succeed together. Relentless about results. Obsessed with excellence. Lead the change. Shape the standard. An open and inclusive environment where you’ll learn and grow through programs and resources like: Monthly company All Hands meetings Regular opportunities for executive leadership exposure through things like AMAs Access to continued learning & development opportunities Our commitment to a continuous feedback culture which allows us to drive performance and career growth A growing network of Employee Resource Groups Company sponsored volunteer hours And more! Our more standard benefits Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day) 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized. HMO Coverage +1 dependent Fixed work schedule, Monday through Friday 10pm-7am Manila Equal Opportunity Employer: We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you have a disability or impairment and need assistance with the application process, please email [email protected] for support. Fraud Alert: Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email [email protected]