Service Desk Analyst (Construction, AU, Hybrid)

Job Responsibilities

• Use ServiceNow to manage auto generated and manually logged incidents (assign priorities, triage, troubleshoot, escalate, update clients etc)
• Provide remote level 1 and 2 support via tickets, phone and video conference call, and via remote management applications include Poly Lens, Crestron XiO, Q-SYS Reflect, Neat Pulse etc.
• Proactive monitoring and maintenance of installed systems including patching and updates
• Schedule local onsite resources and work with those resources to resolve issues and incidents
• Schedule onsite quarterly preventative maintenance
• Record all adds and changes in ServiceNow and CMDB
• Provide a great experience to our customers
  
  

What will you do?

• Lead and mentor a software engineering team, fostering a collaborative and high-performing environment.
• Ensure regular in-person engagement with team members in order to closely collaborate around delivery challenges
• Conduct regular 1:1 meetings, set clear objectives, and support professional development for team members.
• Oversee the end-to-end software development lifecycle, from requirements gathering, design to deployment.
• Provide visibility to senior management on delivery status, risks, issues and milestones.
• Manage multiple development workstreams, ensuring alignment with revenue forecasts.
• Work closely with product managers, stakeholders, and cross-functional teams to align technical requirements with business needs.
• Collaborate with quality assurance, infrastructure, architecture and other departments for seamless delivery execution.
• Implement and enforce best practices, coding standards, and quality assurance, in line with Totalmobile standard processes.
• Support the team in resolving technical issues and making informed decisions to ensure project success.
• Assume overall responsibility for the timely delivery and quality of the Organise product
• Act as a Scrum Master, driving Agile practices and continuous improvement initiatives.
  
  

Join the awesome team and enjoy these benefits & perks:

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is culture fosters creativity and expertise among our team members, enabling them to provide exceptional care for our clients. By creating a dynamic and supportive environment, we empower our employees to excel, leading to outstanding results for our clients. Through continuous learning, collaboration, and a passion for innovation, we encourage our team to exceed client expectations with every interaction.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.