Debt Recovery Specialist

Job Title: Debt Recovery Specialist Location: South Africa Job Type: Full-Time, Remote Working Hours: US Hours (9am-5pm EST) Salary: South African Rand (ZAR) Position Overview We are seeking a detail-oriented and proactive Collections Operations Specialist to support the collections and recovery process. This role is responsible for managing collection accounts, maintaining accurate records, assisting with debt recovery activities, and providing operational and administrative support. The ideal candidate has experience in collections or financial services, is highly organized, comfortable working with technology, and can thrive in a fast-paced environment. Key Responsibilities Manage and follow up on collection accounts in a timely and professional manner. Communicate with clients and stakeholders via phone and email regarding outstanding accounts. Maintain accurate records and documentation in Google Sheets and internal systems. Assist with debt recovery processes and account resolution. Support operational workflows and administrative tasks related to collections. Review legal and financial documentation where required. Utilize AI tools to improve productivity, research, and workflow efficiency. Prepare reports, update trackers, and ensure data accuracy. Collaborate with internal teams to resolve account issues and streamline processes. 2+ years of experience in collections, debt recovery, MCA operations, paralegal work, or administrative support within a financial services or legal environment. Strong working knowledge of Google Sheets (sorting, filtering, formulas, data management). AI-savvy with the ability to leverage AI tools to improve efficiency and productivity. Excellent verbal and written English communication skills. Strong organizational skills with exceptional attention to detail. Ability to manage multiple priorities in a fast-paced environment. Professional phone manner and customer service skills. Critical thinker with strong problem-solving abilities. Self-motivated, dependable, and able to work independently with minimal supervision. Preferred Skills Experience working with collections software or CRM systems. Familiarity with legal documentation and financial compliance processes. Advanced Google Workspace proficiency. Experience in merchant cash advance (MCA) operations is highly advantageous. Comfortable working U.S. hours Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.