Defects and Aftercare Officer

Defects and Aftercare Officer

Salary starting at £46,000 per annum (negotiable based on experience) – Permanent – Full Time – Hybrid (Split between office, site and home working)

This is a great opportunity to join the Development team at Wandle Housing Association. As the Defects / Aftercare Officer you will handle the resolution of construction defects, customer aftercare service, handle defect reports from the customers, coordinates access between residents, contractors and internal teams to ensure issues are rectified quickly and to required standards on completed schemes.

Key Responsibilities of the role:

• Act as the first point of contact for customers and stakeholders reporting defects within the defect liability period

• Coordinate with contractors, developers, and internal teams to ensure remedial works are completed within agreed timescales

• Provide a defects resolution service to new homeowners or residents, ensuring all issues are addressed promptly and effectively.

• Review customer satisfaction data, proactively contact customers to resolve concerns and improve service quality

• Attend snagging, de‑snagging, and end‑of‑defects inspections, ensuring units are fit for handover, and all agreed outstanding issues are recorded

What we are looking for:

• 3 plus years’ experience in construction defect/ customer care management with good working knowledge of construction and defect resolution processes

• Strong stakeholder management with a customer first approach

• High level of IT skills especially use of MS Office tools and Housing Management systems such as Dynamics.

• Building regulations and some technical knowledge of buildings with a hands-on approach to resolve problems and Commercial awareness and some understanding of build/development contracts e.g. JCT

• Hold a UK driving license with use of a car for regular scheme visits

• Easy access to South London area patch.

Wandle offers great benefits across the business, please see the link for our Recruitment Pack here - Home - Recruitment Pack

Closing date: Wednesday 28th October 2026
Shortlisting: Thursday 29th October 2026
Interviews: WC 2nd November 2026

Wandle is committed to being an inclusive employer where everyone is welcome! No matter your race, religion, gender, sex, sexuality, ethnicity or if you have a disability. We encourage all to apply and everyone feel safe in the knowledge that hiring decisions will not be decided based on any of these criteria.

If you need any reasonable adjustments during the hiring process, please do reach out to us to let us know how we can best support you to put your best self forward.

Please note we are unable to sponsor Visa's, so to be able to work for Wandle you must already have and be able to provide proof of your Right to Work in the United Kingdom.