Delivery & Operations Coordinator

Job Description This is a remote position. Key Responsibilities Own delivery coordination across all active projects: track progress, spot what's stalled, and chase clients or internal team members to keep timelines on track. Keep project statuses and dashboards accurate and current, so anyone can see what's on track and what's waiting at a glance. Coordinate briefs and revisions with an offshore design team, managing their workflow and priorities against client deadlines. Prepare and send client updates and reports on time, and handle general client queries efficiently. Spot friction in how things get done and fix it by building templates, suggesting improvements, and setting up basic automations. Join client calls and the team's membership community, engaging directly with customers. Over time, take ownership of social and Meta ads strategy, setup, and performance reporting. Build and present a weekly marketing performance report covering content, lead generation, funnel activity, and ad performance Manage nurture sequences across multiple touchpoints: email, SMS, and social content - for both new leads and existing clients Requirements Must-Have Qualifications Before you apply, confirm: 3+ years in operations, project coordination, account or delivery management, or similar, ideally in a creative, marketing, or agency environment Confident with CRM and project management platforms (Zoho experience is a plus; if you know the concepts, you'll pick it up) Hands-on experience setting up and reporting on Meta ads, or the genuine capability and appetite to own it Available Monday to Friday, 10:00am to 2:30pm AEST Strong written and spoken English, comfortable speaking directly with Australian clients A reliable remote setup: stable internet, quiet workspace, and a backup connection Nice-to-Have Skills Familiarity with the Zoho One ecosystem Experience steering or briefing designers Comfort building basic automations and reporting templates Experience with AI-assisted content production (Claude, custom GPTs) Canva for asset creation Success Outcomes 30 Days: You've mastered the project, CRM, and design workflows, and the daily rhythm of checking what's moving and what's stuck is second nature. 60 Days: Projects are running with accurate statuses and on-time client updates, and you're flagging improvements before being asked. 90 Days: You own delivery momentum end-to-end, and the founder can look at the dashboard and trust it's accurate, with social and ads ownership opening up next.