Demand and Resource Planning Consultant

We’re looking for a highly organised and proactive Demand & Resource Planning Consultant to join Nationwide's Websites team. The Websites team is responsible for delivering exceptional digital experiences across the Nationwide website, app and Internet Bank product pages. Our purpose is simple: to ensure customers enjoy a seamless experience every time they interact with us online.

As the Demand & Resource Planning Consultant, you'll play a pivotal role in enabling the successful delivery of work across the Websites team. Acting as the central point for demand, capacity and resource planning, you'll provide the visibility, coordination and insight needed to help teams deliver the right work at the right time, with the right resources.

Working closely with Product Owners, Discipline Leads and key stakeholders, you'll oversee the flow of work across multiple teams, balancing priorities, managing dependencies and ensuring delivery plans remain realistic and achievable. You'll use data and forecasting to anticipate future demand, identify capacity constraints and support informed decision-making, helping the organisation make the most effective use of its resources.

This is an opportunity to shape and continually improve how we plan, prioritise and deliver work, playing a key role in driving operational excellence and enabling the Websites team to deliver greater value for both our customers and the business.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon or London office. There will also be a requirement to attend a monthly meeting at ones of these sites. If your application is successful, your hiring manager will provide further details on how this works.

You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and, if successful, your hiring manager will provide further details on how this could work for this specific role.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

You'll take ownership of demand, capacity and resource planning across the Websites function, ensuring there is a clear and prioritised pipeline of work aligned to business objectives and customer outcomes. Working closely with Product Owners, Discipline Leads and stakeholders, you'll forecast demand, provide visibility of future workload, and help ensure the right resources are in place to deliver key priorities.

You'll play a central role in coordinating planning and prioritisation activities, helping teams understand effort, dependencies and delivery timelines. By monitoring capacity, identifying risks and highlighting resource constraints, you'll recommend solutions that keep delivery on track and support informed decision-making.

Using tools such as Jira, Excel and Power BI, you'll produce meaningful reporting and insights that provide transparency of work, performance and delivery health. You'll also drive consistency across planning, governance and operational processes, helping to improve how the function manages and delivers work.

Alongside planning responsibilities, you'll support day-to-day website operations, including governance forums, change management processes and business reporting. You'll champion continuous improvement, identifying opportunities to simplify ways of working, increase efficiency and enhance the overall effectiveness of the Websites team.

About you

We are looking for:

• Proven experience in demand management, resource planning, capacity management or delivery coordination within a complex organisation
• Strong organisational and prioritisation skills, with the ability to manage multiple workstreams and competing deadlines
• Experience building effective relationships across cross-functional teams and influencing stakeholders at all levels
• Confident facilitating planning discussions, providing constructive challenge and driving clear decisions and outcomes
• Strong analytical and problem-solving skills, using data and insight to inform planning and improve performance
• Hands-on experience with planning, reporting and collaboration tools, including Jira, Excel and Power BI
• Excellent communication skills, a continuous improvement mindset, and a passion for finding smarter, more efficient ways of working

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Emma Smith, and the main recruitment contact is Sameena Rehman.

Interviews for this position are expected to take place from 11th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process.

Please note that should you be successful in securing this role, the job title on our internal systems will be Marketing & Corporate Affairs Consultant.