Demand Planning & Order Fulfillment Manager

Position Summary

The Demand Planning & Order Fulfillment Specialist plays a critical role in supporting sales growth by ensuring product availability, reliable production commitments, and accurate, timely order fulfillment. This position combines demand forecasting and inventory planning with hands-on order operations to help the sales team confidently manage its pipeline, fulfill customer commitments, and capture revenue opportunities.

Working cross-functionally with Sales, Production, the Warehouse, and the Order Team, this role is responsible for anticipating demand, maintaining appropriate inventory levels, coordinating production schedules, and resolving order issues before they impact customers or sales. The ideal candidate is analytical, organized, proactive, and comfortable balancing long-term inventory planning with the day-to-day demands of order execution.

Key Responsibilities

Demand Planning & Inventory Management

• Develop and publish weekly demand forecasts aligned with sales pipeline expectations and business needs.

• Establish and maintain appropriate safety stock levels to minimize stockouts while supporting efficient inventory management.

• Lead vintage transition planning sessions with Sales and Production leadership to ensure smooth product transitions and continuity of supply.

• Monitor forecast accuracy, inventory levels, and inventory turns to identify trends, anticipate demand fluctuations, and mitigate potential

supply risks.

• Proactively communicate inventory constraints and potential stockouts, enabling Sales to adjust priorities and reallocate available inventory as needed.

Production Planning & Coordination

• Coordinate production schedules in partnership with the Production team to align manufacturing output with forecasted demand and sales priorities.

• Obtain and communicate production commitments within 48 hours to support accurate customer delivery promises.

• Collaborate with Sales and Production leadership to resolve scheduling conflicts, address supply constraints, and prioritize critical orders.

• Maintain visibility into production timelines and inventory availability to support proactive decision-making.

Order Fulfillment & Operations Support

• Provide hands-on support to the Order Team with order entry, order tracking, and day-to-day fulfillment activities.

• Monitor order status and shipment progress to ensure customer commitments are met accurately and on time.

• Investigate and resolve order exceptions, fulfillment discrepancies, and shipment delays in coordination with the appropriate teams.

• Prioritize urgent and high-impact orders, supporting same-day processing where required.

• Escalate fulfillment issues promptly and ensure unresolved exceptions are addressed within established service expectations.

Reporting & Cross-Functional Collaboration

• Partner with Sales Analytics and the Order Team Manager to develop and maintain reporting on inventory availability, forecast accuracy, fulfillment performance, and inventory turns.

• Provide timely, actionable insights that help Sales make informed decisions about pipeline management, product availability, and customer commitments.

• Maintain clear communication across Sales, Production, Warehouse, and Order Operations to ensure alignment on priorities and execution.

• Identify opportunities to improve planning processes, order accuracy, operational efficiency, and customer service.

Key Performance Indicators (KPIs)

Success in this role will be measured by the ability to protect sales opportunities, maintain reliable product availability, and support consistent order execution.

• Demand Forecasting & Stockout Prevention: Publish weekly forecasts on schedule, improve forecast accuracy, and identify inventory risks early enough to support corrective action.

• Production Commitment Timeliness: Confirm production commitments within 48 hours to enable reliable delivery-date communication.

• Order Fulfillment Accuracy & On-Time Delivery: Support accurate order processing and on-time shipment performance, with priority orders addressed the same day and exceptions flagged within 48 hours.

• Inventory Turns: Monitor and report inventory turns monthly while balancing product availability with inventory efficiency.

• Cross-Functional Execution: Proactively resolve planning and fulfillment issues before they negatively affect sales commitments or customer experience.

Qualifications & Experience

• 3–7 years of experience in demand planning, inventory management, supply chain operations, order management, or a related field.

• Strong analytical, forecasting, and problem-solving skills, with the ability to translate data into actionable recommendations. Must be well versed in Excel, good knowledge Microsoft office, Experience with Business Central a plus.

• Hands-on experience with order entry, order tracking, fulfillment coordination, and exception resolution.

• Demonstrated ability to coordinate across Sales, Production, Warehouse, and other operational teams.

• Strong organizational and time-management skills, with the ability to manage competing priorities in a fast-paced environment.

• Excellent written and verbal communication skills, including the ability to communicate risks, timelines, and commitments clearly.

• Proficiency with spreadsheets, reporting tools, and inventory or order management systems.

• Bachelor's degree in Business, Supply Chain Management, Operations, or a related field, or equivalent practical experience.

What Success Looks Like

The successful candidate will help ensure that inventory is available when Sales needs it, production commitments are communicated reliably, and orders move efficiently from entry through shipment. By combining forward-looking demand planning with hands-on operational support, this individual will help reduce preventable stockouts, protect sales revenue, improve fulfillment performance, and strengthen the customer experience.

This role is ideal for someone who enjoys working with data and planning ahead but is equally willing to roll up their sleeves to resolve operational issues and keep business moving.

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