Dental Virtual Assistant
FLEXTEEMAbout Flexteem
Flexteem LLC provides trained virtual assistants to dental and healthcare practices across the United States. We are seeking an experienced Dental Virtual Assistant to support a dental practice in California.
Position
Dental Virtual Assistant
Location: Remote
Schedule: Full time, Monday to Friday
Working hours: 8:00 a.m. to 5:00 p.m. California Pacific Time
Compensation: Competitive salary based on experience and demonstrated skills
Candidates must be willing and able to work California business hours. Applicants from the Philippines, Belarus and other European countries may apply.
Responsibilities
• Verify dental insurance eligibility and benefits through payer portals and telephone calls.
• Confirm provider network status, deductibles, annual maximums, remaining benefits, coverage percentages, waiting periods and procedure limitations.
• Enter and update insurance information accurately in Eaglesoft.
• Prepare and follow up on preauthorization and predetermination requests.
• Coordinate supporting documents for insurance submissions, including narratives, X-rays and periodontal charts when required.
• Follow up on outstanding, rejected and denied insurance claims.
• Review claim status, identify missing information and document the required next action.
• Review treatment plans prepared by the dental team and explain approved fees, estimated insurance payments and estimated patient costs.
• Answer patient calls professionally and clearly.
• Schedule, reschedule and confirm patient appointments.
• Follow up with patients regarding proposed treatment and unscheduled appointments.
• Maintain accurate patient communication notes and notify the office team when escalation is required.
Requirements
• At least two years of experience supporting a US dental practice.
• Hands-on experience using Eaglesoft for insurance information, treatment plans, scheduling and claims.
• Strong knowledge of US dental insurance, including PPO plans, insurance verification, preauthorizations and claims follow-up.
• Clear spoken and written English.
• A friendly, professional and confident telephone manner.
• Strong attention to detail and the ability to work independently.
• Experience communicating treatment estimates and financial information to patients.
• A reliable computer, quality headset, stable internet connection and a quiet, private workspace.
• A dependable backup plan for internet or power interruptions.
• Understanding of patient confidentiality and HIPAA requirements.
Preferred Experience
Experience supporting periodontal, implant, orthodontic or specialist dental services is preferred. Familiarity with insurance requirements for crowns, implants, bone grafting and periodontal treatment would be an advantage.
Training
The practice will provide an introduction to its internal procedures and workflow. Applicants must already understand the core dental administrative, insurance and patient communication responsibilities described above.
Application Process
Please submit your CV through LinkedIn.
Your CV should clearly state:
• Your current country of residence.
• Your years of experience supporting US dental practices.
• The dental software you have used.
• Your specific experience with Eaglesoft.
• Your experience with insurance verification, preauthorizations, claims and treatment plan follow-up.
• Your earliest available start date.
Video Requirement
Applicants must also submit a two to three minute video recorded in English.
In the video, please:
• Introduce yourself and state your current country of residence.
• Summarize your experience supporting US dental practices.
• Explain the tasks you have personally completed in Eaglesoft.
• Describe your experience with insurance verification, preauthorizations, claims follow-up, treatment plans and patient calls.
• Confirm that you can work Monday through Friday from 8:00 a.m. to 5:00 p.m. California Pacific Time.
Upload the video to Google Drive, OneDrive, Dropbox, Loom or YouTube and ensure that the link can be opened without requesting permission.
Email the video link to info@flexteem.net using the subject:
Dental Virtual Assistant Application Video
Do not include patient names, patient records or other confidential information in your video.
Applications submitted without the required video may not be considered.
Shortlisted applicants will attend a live video interview and complete a practical discussion covering Eaglesoft, dental insurance and patient communication scenarios.