Deputy Group Manager - OTC Operations

Deputy Group Manager - Order to Cash Operations

12-Month Contract

Fully Remote

Competitive Rate of Pay

About the Opportunity

A global leader in the Technology Consulting, Business Process Outsourcing (BPO), and Digital Transformation industry is seeking an experienced Deputy Group Manager - Order to Cash Operations to lead critical finance operations and service delivery activities.

This is an exciting opportunity for a seasoned Order to Cash professional with expertise in Credit Management and Cash Applications to join a high-performing team responsible for delivering operational excellence across complex global finance processes.

Working remotely, you will play a key role in driving performance, ensuring service delivery commitments are met, building strong stakeholder relationships, and identifying continuous improvement opportunities.

Key Responsibilities

• Lead the delivery of end-to-end Order to Cash (O2C) operations.
• Manage Credit Management, Cash Applications, invoice processing, query resolution, reconciliation, and reporting activities.
• Ensure Service Level Agreements (SLAs), KPIs, and quality targets are consistently achieved.
• Drive operational performance through effective forecasting, reporting, and analysis.
• Maintain a strong internal control and compliance environment.
• Lead process improvement initiatives and support transformation projects.
• Manage customer expectations and build strong stakeholder relationships.
• Analyse operational data and performance trends to identify opportunities for improvement.
• Proactively resolve complex issues and implement sustainable solutions.
• Support the development and performance of operational teams.

Essential Experience

• Minimum 14 years' experience within Order to Cash operations.
• Strong expertise in Credit Management and Cash Applications.
• Proven experience managing O2C service delivery in a Shared Services, Global Business Services (GBS), BPO, or Finance Operations environment.
• Strong understanding of financial controls, compliance, and operational governance.
• Demonstrated ability to interpret data, identify trends, and recommend business improvements.
• Experience working across finance, operations, and matrix organisations.
• Track record of driving process efficiencies and operational improvements.
• Strong stakeholder management and communication skills.

Preferred Skills

• Excellent analytical and problem-solving abilities.
• Advanced Microsoft Excel and PowerPoint skills.
• Experience leading operational change and continuous improvement initiatives.
• Ability to manage confidential and sensitive information.
• Strong organisational and time management skills.
• Comfortable working independently within a remote environment.
• Proven ability to build relationships across global teams and functions.