Desktop Support Engineer L2 | Windows, Intune & Microsoft 365 | Dutch & Flemish Speaker

Desktop Support Engineer L2 | Windows, Intune & Microsoft 365 | Dutch Speaker

Location: Brussels, Belgium (Hybrid)

Contract Duration: 12 months

Start Date: ASAP

Experience: 5+ years

Language: Dutch & Flemish mandatory

Employment Type: Contract

About the Role

We are looking for an experienced Desktop Support Engineer (L2) to join a 12-month IT support project in Brussels, Belgium.

The ideal candidate will have strong hands-on experience with Windows 10/11, Microsoft 365, Microsoft Intune, End-User Computing (EUC), and mobile device management.

You will provide technical support to end users, troubleshoot hardware and software issues, manage IT incidents, and ensure the smooth operation of workplace technology.

The role offers a hybrid working arrangement, combining onsite support in Brussels with remote working.

Key Responsibilities

Desktop & End-User Support

• Provide L2 technical support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, operating system, and application-related issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
• Perform device installations, upgrades, replacements, and configuration.
• Manage device enrollment, configuration, and troubleshooting through Microsoft Intune.
• Support hardware lifecycle management and IT asset tracking.

Mobile Device Management

• Provide technical support for Apple iPhones and iPads.
• Support Android smartphones and tablets.
• Configure and troubleshoot mobile applications, email, Teams, and VPN connections.
• Manage mobile device enrollment and configuration using Intune or other MDM solutions.
• Troubleshoot mobile device connectivity, security, and application issues.

Microsoft Teams Rooms & Meeting Room Support

• Support Microsoft Teams Rooms and video conferencing solutions.
• Troubleshoot meeting room equipment, including cameras, microphones, speakers, and displays.
• Perform pre-meeting technical checks to ensure meeting rooms are fully operational.
• Provide technical assistance during important meetings and executive presentations.
• Coordinate with audiovisual vendors to resolve complex issues.

Infrastructure & Network Support

• Provide onsite technical assistance to infrastructure, network, security, and server teams.
• Support equipment installation, cable patching, hardware replacement, and connectivity checks.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP, and VPN-related issues.
• Assist with workplace technology upgrades and infrastructure improvement projects.

Incident Management & IT Service Delivery

• Act as the primary IT support contact for end users.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Troubleshoot and resolve L2 technical issues within agreed SLAs.
• Maintain accurate IT asset inventories and CMDB records.
• Participate in technology refresh projects, IT audits, and process improvements.

Required Skills & Experience

• 5–10 years of experience in Desktop Support, IT Support, End-User Computing, or Workplace IT Services.
• Strong hands-on experience with Windows 10/11.
• Experience supporting Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
• Practical experience with Microsoft Intune and Mobile Device Management (MDM).
• Experience troubleshooting laptops, desktops, printers, and workplace peripherals.
• Experience supporting Apple iOS and Android devices.
• Familiarity with Microsoft Teams Rooms and video conferencing equipment.
• Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
• Experience using ServiceNow or equivalent ITSM ticketing systems.
• Understanding of incident management, troubleshooting, and SLA compliance.
• Strong communication, problem-solving, and customer service skills.
• Professional Dutch/Flemish language proficiency is mandatory.
• Ability to work in a hybrid arrangement in Brussels, Belgium.

Good to Have Skills

• Experience supporting Microsoft Teams Rooms and audiovisual technologies.
• Familiarity with ITIL processes and IT service management.
• Knowledge of endpoint security and device compliance policies.
• Experience supporting enterprise IT environments.
• Knowledge of IT asset management and CMDB processes.
• Familiarity with Active Directory and Microsoft Entra ID.
• Experience providing technical support to VIP users and executives.

Interested?

If you have strong experience in Desktop Support, Windows, Microsoft 365, Intune, and End-User Computing, and you speak Dutch/Flemish, we would love to hear from you.

Please apply with your updated CV, and we will contact you to discuss the opportunity.