Desktop Support IV

Benefits: Competitive salary Opportunity for advancement Training & development Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin. This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin. The main activities for this role are as follows: (7+ years) · Tier 3 support and maintenance of workstation software and hardware · Support and maintenance of Operating Systems for user workstations · Peripheral device support (printers/scanner/etc) and maintenance · Incident and Service Request Management · Technical assistance on projects as assigned by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: · Tier 3 support and maintenance of workstation software and hardware (5 years or more required) · Support and maintenance of Operating Systems for user workstations (5 years or more required) · Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred) · Incident and Service Request Management (5 years or more REQUIRED) · Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred) · Strong written and oral customer support correspondence experience (5 years or more required) Nice to Have Skills: · Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.) · Patch Management · Imaging experience using management tools (SCCM, Ivanti, etc.) · Learning management system (LMS) support experience · Google Workspace experience · Microsoft's Group Policy Object (GPO) experience Notes: Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month. Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round. Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office monthly for implementations, meetings, etc. Flexible work from home options available. Compensation: $38.00 per hour About Us Founded in 2005, Technoviz is a leading IT Service Provider that offers powerful process-driven, high quality, cost-effective solutions to its esteemed customers with a competitive edge in their respective marketplaces. Built on the principles of entrepreneurial spirit, technical excellence, and superior customer service in response to increasing demand for quality Information Technology services. This evolution has allowed Technoviz to provide a wide range of services as a Complete Solution Provider. We focus on building long lasting relationships to achieve execution excellence. Our in-depth understanding of business processes across a number of domains coupled with a range of cutting-edge technology skills help us to provide software services to Government, Telecommunications, Manufacturing, Banking & Financial Services, Insurance, Healthcare, Utilities and Technology industries while our Technology Practices provide answers to the most critical challenges prevalent in the current environment. Technoviz offers a wide range of products developed using state of art technology. We have alliance partnership with leading product companies for providing product solutions to lower the mid cap businesses for Accounting, Payroll, Document Management, Work flow, Point of Sales, Sales & Distribution, Manufacturing etc. Technoviz achieves excellence through continuous training, learning, innovation, partnership with industry leaders to provide the best value to the customer.