The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary The DevOps Engineer II is a mid-level engineering position responsible for designing, implementing, and supporting automation, deployment, monitoring, and operational reliability across cloud and hosted application environments. This role partners closely with software engineering, site reliability, security, and infrastructure teams to improve continuous integration and continuous delivery processes, infrastructure automation, platform operations, and service resilience. The successful candidate will demonstrate solid hands-on experience with DevOps practices, cloud infrastructure, systems administration, automation, and troubleshooting, along with the ability to work independently on moderately complex technical efforts. This position is intended for engineers who have moved beyond foundational support responsibilities and are expected to drive platform reliability and efficiency by applying AI across CI/CD, observability, incident response, and infrastructure operations—optimizing builds and pipelines; detecting and diagnosing failures faster; using predictive insights to spot anomalies and bottlenecks; and recommending cost and resource utilization improvements. The engineer will also help adopt AI-assisted operations by using intelligent tooling to improve coding, triage, diagnostics, and repeatability, while contributing to the development and use of MCP (Model Context Protocol) tools and AIOps practices. What Your Impact Will Look Like Own and support software delivery activities, including build, deployment, release, and environment management processes across multiple applications and infrastructure environments. Design, maintain, and improve CI/CD pipelines used to build, test, secure, and deploy applications with greater efficiency and consistency. Provision, configure, and maintain infrastructure in cloud and hosted environments using automation and infrastructure as code practices. Troubleshoot and resolve application, deployment, infrastructure, and environment issues with limited supervision, including participation in incident response and root cause analysis. Monitor system health, review logs and telemetry, and implement improvements in reliability, performance, scalability, and operational efficiency. Contribute to standardization of engineering practices, reusable automation, deployment patterns, and operational runbooks. Collaborate across engineering, support, operations, and security teams to resolve issues, support releases, and improve platform and delivery processes. Apply established security, compliance, and operational standards in all engineering activities and identify opportunities to strengthen controls and reduce risk. Participate in operational support and on-call activities, and take ownership of assigned issues through resolution and follow-through. Provide guidance to more junior engineers through knowledge sharing, documentation, and day-to-day technical collaboration. You Will Love This Job If You Have 2+ years DevOps, Software Engineering or Operations support Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. Professional experience in DevOps, platform engineering, systems engineering, cloud infrastructure, or a related engineering discipline. Demonstrated working knowledge of DevOps concepts, including CI/CD, automation, infrastructure as code, cloud operations, release management, and system reliability. Experience with Linux and/or Windows administration, scripting, source control, cloud platforms, and troubleshooting in production or pre-production environments. Practical experience with containers, infrastructure as code, monitoring, logging, and operational support processes. Ability to work independently on assigned tasks and projects, manage competing priorities, and deliver reliable results in a fast-paced engineering environment. Effective written and verbal communication skills and the ability to collaborate across technical teams while clearly communicating on technical issues, risks, and recommendations. Demonstrated accountability, sound judgment, attention to detail, and commitment to operational excellence and continuous improvement. Ability to use approved AI-enabled tools responsibly to improve productivity, support troubleshooting, enhance documentation, and assist engineering workflows. AI Expectations Curiosity about applying AI tools responsibly in infrastructure engineering to improve triage, diagnostics, documentation, operational analysis, and day-to-day workflow efficiency. Interest in developing, extending, and using MCP (Model Context Protocol) tools, APIs, and associated skills. Familiarity with AIOps concepts such as alert correlation, anomaly detection, event enrichment, and assisted root cause analysis in monitoring- and operations-heavy environments. Initiative in identifying and implementing opportunities to build AI-driven scripts, automate operational tasks, and improve engineering workflows through practical, hands-on use of AI technologies. Have experience or willingness to learn and adapt to using Python (or similar) to build operational tools with guardrails. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.