DevOps - Tools Support Engineer

Job Title: DevOps - Tools Support Engineer Key Skills: Devops, Jira, Atlassian Confluence, GitLab Location: Brazil Mode: Remote We at Coforge are hiring DevOps - Tools Support Engineer with the following skill set. Key Responsibilities Administer and maintain Jira Software Management, including workflows, schemes, custom fields, dashboards, and automations; Manage Confluence spaces, permissions, templates, macros, and indexing; Configure and maintain GitLab projects, groups, runners, CI/CD pipelines, branch protection rules, and access policies; Support and administer Perforce, including depots, streams, protections, checkpoints, replicas, and storage optimization; Manage Code Collaborator review workflows, SCM integrations, and user access; Provide support for all platforms; resolve complex issues related to authentication, permissions, workflows, pipelines, or repository performance; Handle incident response, root cause analysis (RCA), and preventive actions; Coordinate with vendors (Atlassian, GitLab, Perforce, SmartBear) for escalations when required; Enforce SSO access control, and audit logging across all tools. Manage SSL/TLS certificates, keystores, and renewal cycles; Ensure adherence to organizational security and compliance standards; Plan, execute, and document version upgrades, backup/restore tests, and system migrations; Conduct post‑upgrade validation, performance checks, and regression testing; Maintain high availability, reliability, and performance tuning for all services; Maintain system architecture diagrams, runbooks, SOPs, and knowledge base articles; Define governance standards for project structure, branching models, permissions, and naming conventions; Lead platform security, vulnerability management, security patching, and lifecycle upgrades across Jira, Confluence, GitLab, Perforce, and related DevOps/ALM platforms; Educate teams on best practices and tool usage. Required Skills & Qualifications Experience supporting or administering DevOps/ALM platforms; Strong hands‑on experience with at least four tools from Jira, Confluence, GitLab, Perforce, Code Collaborator; Proficiency in Linux administration, shell scripting, and basic networking (TLS, proxies, firewalls); Working knowledge of PostgreSQL/MySQL (queries, backups, connection tuning); Familiarity with CI/CD concepts, SCM workflows, and DevOps pipelines. Preferred Skills: Knowledge of GitLab runner autoscaling or Kubernetes‑based runners; Perforce proxy/broker configuration and large‑binary workflow optimization; Exposure to compliance frameworks (SOC2, ISO270 01, ITGC); Experience with Atlassian platform administration, migrations, upgrades, security patching, and vulnerability management in enterprise environments; Experience migrating from legacy tools (e.g., Code Colla borator → modern review platforms). Posted On: 8-07-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.