Digital Account Manager

Client Overview

This role is with a marketing agency specializing in end-to-end lead generation services for a focused client base. The agency operates on a performance-based model, aiming to increase client revenue through high-performing direct-response ads, converting landing pages, and effective nurture sequences.

Role Summary

The Account Manager will serve as the strategic partner and primary point of contact for key clients. This role involves cultivating relationships, driving client satisfaction, and ensuring the successful delivery of marketing initiatives that achieve measurable business outcomes. The Account Manager will manage accounts with an ownership mindset, overseeing all aspects of client engagement from onboarding to execution and reporting, and collaborating with internal teams to ensure alignment on goals and deliverables.

Key Responsibilities

• Serve as the strategic advisor and main point of contact for high-value clients, ensuring successful delivery of marketing solutions.
• Build, maintain, and grow multi-stakeholder relationships, including executive and senior-level client contacts.
• Develop and execute account growth strategies, identifying upsell and cross-sell opportunities.
• Monitor account performance through data-driven insights, preparing detailed reports and presenting strategic recommendations.
• Lead weekly strategic planning sessions to assess progress, recalibrate priorities, and mitigate risks.
• Anticipate client challenges and proactively deliver solutions to maintain satisfaction and retention.
• Collaborate with internal stakeholders to optimize workflows, processes, and client delivery standards.
• Represent the agency’s brand and values in all client interactions.

Required Qualifications

• 5+ years of experience in digital account management, client services, or business development, preferably within a marketing, advertising, or digital agency.
• Proficient in discussing paid media strategies across various platforms (Facebook, Google Ads, Bing, Demand Generation).
• Proven track record managing enterprise or high-value accounts with measurable results tied to client growth and retention.
• Strong understanding of digital marketing disciplines, including paid media, analytics, SEO, CRM, content, and automation.
• Strong analytical skills with the ability to interpret data and use insights to drive strategic decisions.
• Proficiency with project management and CRM tools (e.g., ClickUp, HubSpot, Asana, Salesforce).
• Fluent in English and comfortable communicating with U.S.-based clients daily.

Soft Skills & Attributes

• Exceptional communication, presentation, and stakeholder management skills.
• Executive presence.
• Strong analytical acumen.
• Ability to translate complex client objectives into actionable marketing strategies.
• Business consultant mindset.
• Professionalism, transparency, and accountability.

Compensation

Starting salary $2000

Location & Work Arrangement

Remote work, 8-hours per day Mon-Fri USA business hours.