Digital Advancement Business Analyst

Are you ready to be part of a team of high performing digital experts? Grow your career surrounded by colleagues who are energised by the opportunity to produce marketing and client experience service solutions that have big social impact.

The opportunity

Join our Marketing & Client Service team as our full-time permanent Digital Advancement Business Analyst. Based in our Brisbane CBD head office, with a hybrid working pattern, and reporting to our Digital Advancement Manager, you’ll support digital, AI and technology-enabled initiatives that improve our client intake, service outcomes and operational productivity.

Your exceptional stakeholder management skills will see you partnering with business, technical and vendor stakeholders to analyse processes, define requirements, support solution delivery and coordinate testing. Your focus will be on delivering clear requirements and effective stakeholder alignment - delivering practical changes to improve our client experience.

You’ll love spending time with our people, understanding how they use our tools and tech, and have the problem-solving mentality to really get to the bottom of their needs. You’ll get to work in a team of passionate individuals who love making things better for our business, and our clients.

Here’s how you’ll help us stay ahead of the pack:

• Collaborate with Marketing and Client Service, Legal, IT and other stakeholders to define functional and non-functional requirements.
• Translate business needs and complex processes into clear user stories, acceptance criteria, test cases and technical requirements.
• Analyse current processes and design improvements that strengthen efficiency, scalability, data quality and client outcomes.
• Support solution design and delivery across digital platforms, system integrations, data flows, reports and dashboards.
• Contribute to product planning, roadmap priorities and the delivery of Digital Advancement initiatives.
• Lead test planning and UAT, coordinate bug triage and help resolve issues before and after implementation.
• Support change and adoption through stakeholder communication, user-centred design, training and ongoing support.
• Use AI tools responsibly to support analysis, research, process improvement, reporting and decision-making.
• Monitor emerging technology and recommend practical improvements that keep our ways of working competitive and effective.

What you’ll bring. To thrive in this role, you'll have:

• Significant demonstrated experience as a Business Analyst in a technology-driven environment, with a track record of delivering technology projects and solutions.
• Strong experience gathering and analysing requirements, developing user stories and acceptance criteria, and working with technical teams through implementation.
• Exceptional communication and stakeholder engagement skills across technical and non-technical audiences.
• Exposure to business process modelling (BPMN) tools such as Lucidchart or Miro, and process improvement methodologies such as Lean or Six Sigma.
• Practical experience planning and conducting testing and supporting post-implementation activities.
• Strong analytical and problem-solving skills, with the ability to interpret data and recommend well-reasoned decisions.
• Experience with agile project management tools and techniques, including Azure DevOps, and the ability to manage competing priorities.
• Relevant tertiary qualifications or technical certifications are highly desirable, but not essential for success. Postgraduate qualifications in particular are highly desirable.
• Experience with Salesforce, cloud integration platforms, AI tools (such as Copilot), or exposure to Genesys will be highly regarded, as will experience in a service-based industry.

Shine Lawyers: A place for you. It means more here.
At Shine, purpose really matters.

• It’s our clients, who summon the courage to stand up to injustice.
• It’s the communities we are part of and support every day.
• It’s our team, who champion what’s right and make this place what it is.

We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 50 years. We’ve achieved a lot but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive.

Here are some of the things we hope you’ll love about working with us:

• Connect and be you: Get the flexibility and benefits you need, and work alongside truly authentic people who care so much - about the clients, Shine and you. You’ll enjoy the safety and security of a large, well-established firm that treats you as a person, not a number.
• Achieve and grow: Start your Shine journey with our award-winning in-house learning programs, where you’ll find immediate connection and be set up for success. We provide real opportunities to step up and grow - within your role and beyond.
• Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow.

Visit www.shine.com.au/careers/life-shine to find out more and read the stories of our incredible people.

Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you.

As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team - no matter the outcome.

We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you.