Digital Agency Account Manager ($75k-$90k)

Account Manager

Malvern, VIC | Full-Time | 3 Days Office, 2 Days WFH | $75k - $90k + Superannuation

Join One Of Melbourne’s Fast-Growing Social Media Agencies

Social Status is on a mission to become Australia’s most respected social media agency.

We’re growing quickly and are looking for an experienced Account Manager to help us scale while continuing to deliver exceptional results for our clients.

This role is ideal for someone who loves building client relationships, managing projects, developing strategy and being surrounded by ambitious people who genuinely care about producing great work.

If you’re looking for a role where you’ll be trusted, challenged and given opportunities to grow professionally, keep reading.

About Social Status

At Social Status, we believe social media is the most powerful marketing channel on the planet when it’s executed properly.

Our team partners with businesses across a wide range of industries to create content, campaigns and strategies that drive meaningful business outcomes.

We’re a company built around continuous improvement. We invest heavily in our people, our systems and our processes because we believe great client outcomes start with a great team.

While we take our work seriously, we also believe work should be enjoyable. We value collaboration, accountability, personal development and creating an environment where people genuinely enjoy coming to work.

The Role

As an Account Manager, you’ll be the primary point of contact for a portfolio of clients while coordinating our internal team to ensure deliverables are executed to a consistently high standard.

You’ll play an important role in developing strategy, reviewing content, managing relationships and identifying opportunities to improve client outcomes.

This role requires someone who can think strategically, communicate confidently and maintain exceptional attention to detail while managing multiple moving parts.

What You’ll Be Doing

• Managing day-to-day client communication and relationships
• Leading onboarding and strategy development for new clients
• Coordinating content, creative and production deliverables
• Reviewing content to ensure quality, accuracy and alignment with strategy
• Analysing social media performance and presenting insights to clients
• Identifying opportunities to improve results and grow client accounts
• Managing internal workflows to ensure deadlines are consistently met
• Acting as a trusted advisor to clients and stakeholders

How Success Is Measured

You’ll be successful in this role if you can:

• Build strong, trusted relationships with your clients
• Consistently deliver high-quality work on time
• Maintain excellent client retention and satisfaction
• Identify opportunities that improve client results
• Collaborate effectively with internal team members
• Take ownership and solve problems proactively

What’s In It For You?

• Competitive salary based on experience
• Formal salary review after six months
• Clear career progression opportunities within a growing agency
• Structured onboarding, training and documented processes
• $500 quarterly self-development budget
• A collaborative and supportive team environment
• Regular team events and social activities
• Dog-friendly office in Malvern
• Modern systems and processes designed to help you succeed

Who We’re Looking For

We’re looking for someone who takes pride in their work, genuinely cares about client outcomes and wants to continue developing their career.

You’ll ideally have:

• 2-3+ years of Account Management experience
• 2+ years of agency experience
• Strong understanding of social media marketing
• Experience with client retention and account growth
• Knowledge of Meta, TikTok or Google advertising
• Experience managing multiple clients and stakeholders
• Exceptional organisational and communication skills
• Strong copy review and proofreading ability
• An eye for quality creative and content
• Confidence managing projects and coordinating teams
• A proactive mindset with strong problem-solving skills

Bonus Points If You Have

• Photography or videography experience
• EDM or long-form content writing experience
• Influencer or UGC campaign management experience

The Bigger Opportunity

We’re not looking for someone who wants to maintain the status quo.

We’re looking for someone who wants to become one of the best Account Managers in the industry.

As our agency grows, so do the opportunities available to our team. You’ll work closely with senior leadership, receive ongoing support and development and have the chance to play a meaningful role in the next chapter of our growth.

If that sounds like the kind of challenge you’re looking for, we’d love to hear from you.

Interested?

Apply now with your resume and we’ll be in touch if we’d like to discuss the opportunity further.