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Digital Marketing & Admin Asisstant

24X7Direct
Posted 2 hours ago
PhilippinesRemoteMarketing
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Job Description

This is a remote position.

The Digital Marketing & Admin Assistant provides administrative, technical, and creative support for a mental health organisation. This role manages client communications, CRM data, invoicing, and digital content, and supports marketing activities, app management, and process documentation.

Key Responsibilities

Client & Stakeholder Support

  • Act as the first point of contact via phone, email, chat, social media, video calls, and app channels.
  • Explain and promote mental health programs to potential clients.
  • Manage bookings, cancellations, and reschedules through Cliniko CRM.
  • Provide pre-appointment assistance and ensure client information is accurate and up to date.

Administration & Finance

  • Maintain client data in Cliniko, Keap, and internal systems.
  • Process invoices, payments, refunds, and account adjustments using Xero and Stripe.
  • Coordinate with NDIS, the Department of Communities, and other third-party providers.
  • Generate and submit reports for management and relevant agencies.

Digital Marketing & Content

  • Create and update communication templates across CRM, email, and SMS platforms.
  • Design marketing and visual content using Canva.
  • Manage app subscriptions, user access, and upload digital content such as audio, artwork, and thumbnails.
  • Support social media, website live chat, and other digital engagement activities.
  • Maintain shared drives (Dropbox, OneDrive) for document and media management.

Technical & App Support

  • Provide user support for the mental health app via phone, chat, or video.
  • Test app functionality, identify issues, and coordinate with developers for resolution.
  • Record and create instructional and training videos using Loom.

Process Development

  • Maintain and update procedures, manuals, and templates for the Concierge Support Officer role.
  • Support the onboarding and training of new team members.
  • Manage user accounts, settings, and subscriptions across platforms (Microsoft 365, Zoom, Google Meet, etc.).



Requirements

  • Proven experience in digital marketing, social media management, admin or client support.
  • Portfolio showcasing examples of digital content, communication templates, or marketing materials is required
  • Experience in Microsoft 365, Cliniko (+), Keap CRM, Xero, Stripe (+), Canva, and cloud storage tools.
  • Experience in Meta Ads, Google Ads, LinkedIn Ads and TikTok Ads
  • Strong written and verbal communication skills.
  • Excellent attention to detail and organisational skills.
  • Comfortable with technology and quick to learn new systems.
  • Ability to work independently and handle confidential information responsibly.
  • SEO experience is a plus


Desirable

  • Experience supporting digital health, wellness, or service-based platforms.
  • Familiarity with NDIS or community service processes.
  • Background in marketing coordination or digital communications.


Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.



Benefits

1. Monthly Salary: Php 35,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines' public holidays
4. Probation: 6 months and after Probation
  • 10 days annual leave credits
  • 5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual salary review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 8:30 AM to 5:30 PM Philippine time, Monday to Friday

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