Digital Marketing Coordinator

As a Digital Marketing Coordinator, you will own a smaller book of client accounts and follow a pre, during, and post rhythm on every account: pulling performance data, running the client conversation, then making sure the team follows through on what was decided. You will work closely with Customer Success Managers, the internal marketing execution team, and clients themselves, using tools like Track Insights and AI to make each report sharper than the last.

- Prep for client meetings by pulling and analyzing performance data in Track Insights across Google Ads, Facebook Ads, and related channels, then building the monthly report deck and flagging insights worth surfacing.

- Lead recurring client meetings, walking clients through performance data and results, building toward owning meetings independently.

- Follow up after each meeting to make sure the internal execution team, ad creators, content writers, and website support, close out action items before they become a problem.

- Serve as a point of contact for a smaller book of customers, handling day to day communication and supporting Zendesk ticket resolution.

- Shadow Customer Success Managers on Quarterly Business Reviews and contribute slides, building toward running audits independently for an assigned set of accounts.

- Flag anything slowing a client down, delayed responses, confusion, or negative feedback, to the team lead before it becomes a bigger issue.

- Support renewals and upsells alongside the Customer Account Executive team, and track ROI and KPIs like cost per acquisition, click through rate, and return on ad spend.

- Bachelor's degree in Business, Marketing, Communications, Journalism, English, or a related field.

- Working knowledge of digital marketing channels and tools, including Paid Search (Google/Bing), Google Ads, Google Analytics, Facebook Ad Manager, Salesforce, email marketing, conversion optimization, and SEO.

- Comfortable using AI tools like Claude to speed up data analysis, report drafting, and research.

- Willingness to travel as needed to support client relationships.

- Experience in the travel or hospitality industry.

- Experience presenting performance data or reporting results directly to clients.

- You are naturally curious and love digging into data to find the story behind the numbers.

- You can sit in a client meeting, listen to what they need, and turn it into a clear plan on the spot.

- You are excited to try new tools and techniques, AI tools included, as the marketing landscape keeps shifting.

The expected starting base salary range for this role is $24.04 to $28.85, plus eligibility for a 10% annual incentive tied to company performance. Final compensation is based on relevant skills, experience, education, and geographic location.

Track is an end-to-end SaaS and Service Operating Platform for short term rental. For more than two decades we have helped hospitality professionals achieve digital transformation and operational excellence, anchored by our flagship Track Property Management System.

Our single-vendor ecosystem gives growing vacation rental companies the enterprise-class tools they need to scale, backed by 70+ integration partners, a growing suite of native features, and AI-driven tools that sharpen pricing, distribution, and guest communication. We combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win.

Track is proud to be named an Inc. 5000 Fastest Growing Company in America and a People’s Choice Award winner.

These are the behaviors that shape how we work with each other, our partners, and our customers.

- Serve Others: nurturing growth to help others succeed

- Grit: taking ownership and never giving up on what matters most

- Create the Future: innovating to disrupt the status quo

- Full medical, dental, and vision coverage

- Flexible paid time off

- Health Savings Account with up to a $2,000 annual match, plus Flexible Spending Accounts

- Up to $900 a year in Wellness Rewards

- Retirement plan with employer match

- Unlimited access to professional training and development

- Company-paid life insurance and long-term disability coverage

- Flexible work environment, plus a $150 quarterly gift for personal use

We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.

If you need a reasonable accommodation to complete the application or interview process, contact HR@trackhospitality.com and we will work with you.