Digital Operations Manager

Digital Operations Manager About the Role We are seeking a Digital Operations Manager to own our programmatic advertising operations and digital billboard network. This role is the hands-on operator and internal expert for our direct and exchange programmatic systems, while also holding accountability for the health and performance of our digital OOH infrastructure. What You'll Own Programmatic Operations Full ownership of our direct and exchange programmatic systems Hands-on configuration, management, and troubleshooting of exchange integrations, deal ID setup, creative specs, and pacing Own the technical relationship with DSP and SSP partners Partner with Sales and Revenue teams to surface delivery issues and support campaign execution Serve as the internal subject matter expert on how the programmatic stack works and how to keep it running Digital Network Operations Full ownership of digital uptime across our billboard network in all active markets Day-to-day health monitoring, incident response, and resolution workflows for digital display outages Digital Systems and Vendor Management Own and administer digital inventory booking and contract management platforms Manage content management and media player software vendors, holding them accountable to roadmap commitments and SLAs Cross-Functional Coordination Act as the primary liaison between digital ops, IT, and sales on issues affecting digital inventory availability and delivery Drive resolution of booking conflicts, overbooking diagnostics, and play count discrepancies Coordinate with the data team on play count pipeline integrity, alerting, and reporting accuracy Manage project tracking and team workflows, keeping workstreams organized across markets and stakeholders What We're Looking For 5+ years of experience in programmatic ad operations, digital media operations, or a related operations role Hands-on experience operating programmatic exchange integrations: SSP or publisher-side experience strongly preferred over DSP or agency-side Demonstrated system ownership across the full lifecycle: configuration, monitoring, performance optimization, and vendor accountability Experience managing vendor relationships and holding partners accountable to SLAs Comfort working deep in technical systems: you understand how data flows between platforms and can diagnose where it breaks Strong project management skills with the ability to juggle multiple active workstreams across markets and vendors Clear communicator who can translate technical issues for non-technical stakeholders Proficiency with project management tools such as Asana Nice to Have Familiarity with digital OOH content management or media player platforms Experience in a multi-market or distributed field operations environment Background working with data and BI tools (Tableau, Snowflake, or similar) for operational reporting