Digital Transformation Specialist

POSITION TITLE: Digital Transformation Specialist

LOCATION: Remote

CLEARANCE: Must be able to obtain a High-Risk Public Trust

COMPANY OVERVIEW

At APV, we’re more than a technology company — we’re a mission-driven powerhouse transforming organizations through advanced technology and human ingenuity. Our expertise spans AI/ML, data architecture, low-code/no-code development, Agile DevSecOps, and cloud services, delivering scalable and meaningful solutions.

In our Emerging Technology Lab, innovation drives progress. Our teams create intelligent chatbots, AI-powered assistants, robotic process automation (RPA), essay graders, and data analytics platforms. If you’re passionate about solving complex challenges and shaping the future, APV is the place for you. Since 2007, we’ve partnered with federal and state agencies to deliver IT, training, and consulting solutions that achieve mission-critical outcomes. Built on accountability, integrity, and quality, we go beyond expectations. With 70+ prime contracts and a proven record of client success, APV continues to grow — and we’re looking for exceptional talent to grow with us.

At APV, we Always Provide Value

POSITION SUMMARY

APV is seeking a highly skilled Plain Language and Digital Transformation Specialist to lead CMS, digital, and AI transformation initiatives for government programs. The ideal candidate will collaborate with clients, government staff, and contractors to streamline information workflows, drive process improvements, and enhance the clarity, efficiency, and usability of public health knowledge systems built on the customized Salesforce Lightning platform.

DUTIES

• Analyze existing business processes and content workflows to identify inefficiencies, gaps, and opportunities for improvement in the context of digital transformation and AI transformation.
• Collaborate with government stakeholders and cross-functional teams to gather, clarify, and validate requirements for process and CMS improvements.
• Apply plain language principles to web content, reports, policies, forms, instructions, and other public-facing documents.
• Develop clear, plain-language process documentation, including workflow diagrams, standard operating procedures (SOPs), and CMS user guides for both current-state and future-state operations.
• Maintain and update process and content documentation to ensure accuracy, consistency, and alignment with transformation goals and governance standards.
• Support the standardization of business processes and content management practices to improve efficiency, scalability, and readiness for AI-enabled systems.
• Assess the maturity of current processes and CMS usage, recommend strategies for enhancement, and measure the effectiveness of changes over time.
• Implement and document process-level controls to ensure accountability, compliance, and consistent execution across teams.
• Organize and track project tasks, deliverables, and timelines to ensure milestones are met during transformation initiatives.
• Facilitate communication between internal teams and stakeholders by scheduling meetings, capturing decisions, and ensuring alignment of goals and progress.

EDUCATION

• Bachelor’s degree in English, Communications, Journalism, Technical Writing, or a related field.

REQUIRED QUALIFICATIONS

• Minimu 5 years experience in government, healthcare, legal, or technical communication environments.
• Knowledge of web content management systems (CMS) and digital accessibility (WCAG standards).
• Experience applying plain language guidelines (e.g., U.S. Plain Writing Act, ISO standards, accessibility guidelines).
• Strong analytical, organizational, and communication skills.
• Ability to translate business requirements into clear, actionable documentation and process maps.
• Experience working with cross-functional teams in a change-oriented environment.
• Attention to detail and commitment to maintaining high-quality documentation
• Knowledge of web content management systems (CMS) and digital accessibility (WCAG standards)
• Familiarity with AI concepts, automation technologies, and digital transformation best practices

ABOUT APV

APV is an Equal Employment Opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or marital status.