Director, Account Management

About Index Exchange: Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem. With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain. Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide. What’s it like to work at Index? Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level. Are you ready to join the programmatic evolution? Here’s what you’ll be doing: Own the accuracy and quality of campaign set up, troubleshooting and delivery against our revenue targets. Ownership and accountability for the set up and management of our incentive programmes. Ensuring your team are correctly following processes and procedures, the detail sits with you and your team for correct implementation. Partner closely with the Technical Account Management team on the set up, launch, and scaling of new agency partnerships, particularly Marketplaces, as well as on the ongoing success of these. Lead from the front commercially, spending meaningful time in market to personally drive cross-sell and upsell opportunities alongside your team, leading by example and coaching and developing their ability to do the same. Build and maintain senior relationships with key agency and marketer stakeholders, and coach the team to develop the same commercial instincts. Build genuine trust and a strong working partnership with the Sales team, aligning on account strategy, prioritisation, and joint go to market plans. Represent the interests and priorities of EMEA based Account Managers within global forums, connecting regularly with AM colleagues in France and Germany and with regional Managing Directors to ensure continuity. Build strong working relationships with AM leadership counterparts in the Americas and APAC, sharing best practice in both directions and collaborating to ensure timely global responses. Act as the primary point of contact for central teams rolling out new global programs or processes, providing practical feedback from an EMEA perspective and driving adoption within the team. Own business performance across the team’s portfolio, setting clear expectations against client objectives and revenue targets, and working with senior leadership to translate strategy into actionable quarterly plans. Directly manage, coach, and develop a team of 4 Account Managers and 2 Associate Account Managers, building a culture of accountability and continuous improvement. Here's what you need: 8+ years of experience in account management, campaign operations, or client services within adtech or programmatic media, including people management experience. A track record of balancing meticulous operational detail with commercial and strategic thinking. Confidence operating in a customer facing capacity, with credibility in front of senior agency and marketer stakeholders. Strong experience partnering with Sales teams, with the ability to build trust. Excellent stakeholder management skills, able to influence across regions and functions without relying on direct authority. Familiarity with agency partnership is required and your own network of connections would be an advantage. Strong communication and presentation skills, comfortable representing the team and the region in global forums. Why you’ll love working here: Comprehensive health, dental, and vision plans for you and your dependents Paid time off, health days, and personal obligation days plus flexible work schedules Competitive retirement matching plans Equity packages Generous parental leave available to birthing, non-birthing, and adoptive parents Annual well-being allowance plus fitness discounts and group wellness activities Employee assistance program Mental health first aid program that provides an in-the-moment point of contact and reassurance One day of volunteer time off per year and a donation-matching program Monthly town halls and regular community-led team events Multiple resources and programming to support continuous learning A workplace that supports a diverse, equitable, and inclusive environment – learn more here Equal employment opportunity At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you. Accessibility for applicants with disabilities Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process. Index everywhere, Index anywhere Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review. Vacancy Status: This posting is for an existing vacancy.