Director, Bank Connectors

WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE BANK CONNECTORS TEAM Trustly's Bank Connectors team is responsible for the technical layer that connects Trustly's payment network to thousands of financial institutions across North America and Europe. This team builds and maintains the integrations, APIs, and data pipelines that make real-time account verification, bank authentication, and direct payment execution possible at scale — and is at the forefront of Trustly's effort to build an AI-centric connectivity layer. ABOUT THE ROLE As Director of Bank Connectors, you will own the core of Trustly. Bank connectivity is what Trustly is — every payment we process runs through the connections your team builds, and the reliability, coverage, and speed of that network is the foundation of our business. This is a highly technical leadership role at the intersection of financial infrastructure and AI: you'll own the architecture of how Trustly connects to banks and lead the team responsible for building and scaling it. The ambition goes beyond AI-assisted development — your mandate is to build an entirely agentic system of bank connectivity, where connections are built, monitored, and maintained by autonomous systems, setting a new standard for what bank connectivity infrastructure can be. WHAT YOU'LL DO Own the technical roadmap and execution for Trustly's bank connector infrastructure — including screen scraping, open banking APIs, bank data aggregation, and direct connectivity integrations. Lead and develop a team of engineers building and maintaining bank integrations at scale; establish engineering best practices, code quality standards, and testing frameworks appropriate to high-reliability financial integrations. Drive Trustly's AI-centric approach to bank connectors — leveraging LLMs and AI-assisted tooling to accelerate connector development, automate maintenance, and improve coverage and reliability. Monitor, triage, and resolve connectivity issues across Trustly's bank network; build observability and alerting systems that enable proactive identification and resolution of bank-side degradations. Partner with the VP of Banks and commercial teams to prioritize bank coverage based on merchant demand and strategic value; expand Trustly's connectable bank footprint in the US. Stay current on open banking regulatory developments, bank API standards, and data access frameworks — ensuring Trustly's connector strategy is positioned ahead of market changes. WHO YOU ARE 8+ years of software engineering experience, with at least 3 years in a technical leadership or engineering management role. Deep experience building and maintaining financial data integrations, bank APIs, or payment connectivity infrastructure — you understand the complexity and brittleness of financial institution integrations firsthand. Strong interest in and working knowledge of AI-assisted development practices — experience using LLMs to accelerate development, automate testing, or build intelligent monitoring systems. Operationally excellent — experienced running high-reliability integrations in production, with strong instincts around observability, alerting, and graceful degradation. Experience with open banking standards (Plaid, MX, Finicity, or equivalent direct bank API experience) strongly preferred. Strong communicator — able to represent technical complexity clearly to non-technical stakeholders and partner effectively with commercial and product teams. Applications for this role are accepted on an ongoing basis. SALARY RANGES IN US-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only and do not include other perks and benefits. WHAT WE OFFER At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You'll be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.