Director, Business and Data Analytics - P&C Digital Experience Transformation

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

This Director of Business and Data Analytics for P&C’s Digital Experience Transformation offers a unique opportunity to shape how real-time and near-real-time data enable advanced, responsive experiences for members and IPs across phone, web, and mobile channels. The leader will guide a team responsible for defining the scope, requirements, and delivery of transactional, behavioral, service, navigational, and marketing data needed to enable transformational IP and member experiences in support of the D&S transformation program. The team will also accelerate D&S analytics capabilities by developing new analytical solutions and AI-enabled tools that deliver the insights needed to improve productivity and optimize experience. With broad cross-functional exposure and the opportunity to turn emerging technologies into practical, scalable solutions, this position provides an exceptional platform for leaders seeking to expand their enterprise impact and prepare for broader leadership opportunities.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with Function or Line of Business data storage, data preparation, data exploration, information governance, analytics and information delivery.
• Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-functional partners.
• Responsible for successful end to end process of information management, analytics and delivery.
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans.
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
• Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities.
• Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
• Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
• Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
• Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations.
• Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or quantitative field; OR 4 years of relevant education and/or experience.

• 8 years data and analytics related experience, generating results in a complex financial services organization.
• 3 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting moderately large scale data analysis using internal and external data to support business decision making.
• Proven ability to tell a story through data and communicate effectively with executive level leadership.

What sets you apart:

• Experience leading teams responsible for defining business requirements, project scope, use cases, acceptance criteria, delivery roadmaps, and measurable outcomes for complex data and technology initiatives.
• Strong knowledge of P&C digital and contact center operations, including the transactional, behavioral, operational, and performance data used to measure and improve those operations.
• Demonstrated success partnering with and influencing cross-functional stakeholders, including technology, architecture, product management, operations, data engineering, analytics, and risk teams.
• Experience developing or prototyping new analytical capabilities, data sources, or tools and transitioning successful concepts into scalable, sustainable solutions.
• Experience applying generative AI, coding assistants, analytical agents, or automation tools, such as GitHub Copilot, to improve data discovery, analysis, code development, quality assurance, documentation, or insight generation.
• US military experience gained through military service or gained as a military spouse / domestic partner

Compensation range: The salary range for this position is: $164,780 - $314,960.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Us

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

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Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection here.