Director, Business Operations

ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling support workflows, building admin dashboards, and countless processes you might never have thought of. But most companies don't have the resources to properly invest in these tools, leading to a lot of old, clunky internal software, or worse, teams still stuck in manual and spreadsheet workflows. AI has changed who gets to build software. The definition of "developer" now includes analysts, operators, and domain experts creating solutions directly—and the tools they reach for are multiplying by the week. That's both an opportunity and a challenge: as more people build with more AI tools, the risk of shipping ungoverned software into production grows just as fast. At Retool, we're building the platform that makes all of it safe to ship. Build with any AI tool you want, then deploy into one place that connects to your real business data, enforces enterprise policies automatically, and lets teams create once and reuse everywhere with shared, trusted components. The cost of building software has collapsed. The cost of governing it hasn't—and that's the problem we solve. Developers and domain experts have already automated over 100 million hours of work on our platform, freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it, safely, and within enterprise guardrails. Let's build the future together. WHY WE’RE LOOKING FOR YOU: Retool is growing rapidly and entering a new stage of maturity. To support this growth and help Retool scale to the next level, we’re looking for an experienced Business Operations Lead who can partner across our Executive team to help us build the systems and processes to continue to grow and operate at scale. As a member of our lean, high-leverage Business Operations (BizOps) team, you’ll help us make pivotal business decisions — from how we allocate resources to how we price our products, to what opportunities we should pursue next. We’re a fast-paced, innovative company with new challenges to tackle every week. You’ll be wearing many different hats as you take on whatever is needed to help the business succeed. WHAT YOU’LL DO: Partner with leaders across the business, from product and engineering, to GTM, to operations, and support strategic decision making and initiative prioritization Take end-to-end ownership of some of Retool’s highest value initiatives and open questions, from structuring the problem to implementing the solution Own the company's OKR process: designing the goal-setting framework, facilitating cross-functional alignment with leadership, managing the portfolio view across all initiatives, reporting progress and risks to the executive team, and driving select key results to completion Evaluate opportunities to up-level the way Retool operates, partnering with the C-suite, Finance, and other Operations teams to support our path toward IPO-readiness Incubate and help run new functions and teams THE SKILLSET YOU'LL BRING: 8-10+ years of work experience, including 2+ years at a top-tier management consulting, investment banking, or PE / VC firm, and 2+ years at a high-growth tech company Excellent analytical problem-solving skills with ability to unearth insights and turn them into recommendations and action plans BA/BS in Economics, Math, Finance, Engineering, CS, or other quantitative field; MBA or other advanced degree a plus Strong written and verbal communication skills, able to synthesize findings and concisely articulate them to an array of audiences Self-starter with a demonstrated ability to adapt to a rapidly-changing environment Extremely organized and structured, with a proven ability to run projects and processes from end-to-end Ability to effectively build and maintain cross-functional relationships, manage multiple competing priorities, and drive projects to completion For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. The base pay range for this role is $242,250 – $325,500 per year. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.