Director, Business Systems & Platform Strategy (IT)

Description About Us: At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day. Please note: Location: Springfield, IL or a city with an INB location. Hybrid work arrangement with an expectation of three days per week in the office. Job Summary: The Director, Business Systems & Platform Strategy leads the strategy, governance, performance and evolution of the Bank's critical business technology platforms and related enterprise applications. The portfolio includes core processing, digital banking, treasury management, commercial and retail lending, deposit operations, payments, and the applications and integrations supporting these functions. This leader serves as the strategic bridge between Technology and Operations, translating priorities into roadmaps, disciplined delivery and measurable results. The Director builds a platform-aligned team, guides major modernization initiatives, and leads responsible adoption of artificial intelligence, automation and emerging technologies in partnership with the Bank's control functions. This is a newly established, enterprise-wide function. The Director will initially inherit an existing, proven platform-management model already operating successfully within a portion of the Bank, and will lead the expansion of that model across additional business platform domains, building and overseeing a team of Business Systems Analysts along the way. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as other duties that are assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Key Responsibilities: Platform Strategy & Ownership Own the health, strategy, roadmap, integration, resiliency and lifecycle management of the Bank's critical business platforms and related applications. Establish governance for demand intake, prioritization, capacity planning, releases, change control and escalation. Develop a forward-looking application and integration strategy aligned with growth, customer experience and operational priorities. Drive modernization and optimization through rationalization of tools, workflows, integrations, licenses and vendor services. Business Partnership & Process Improvement Serve as the senior business-systems partner to leaders across Retail, Commercial, Treasury Management, Lending, Remittance, Deposit Operations, Finance, Risk and Compliance. Translate business needs into prioritized roadmaps, requirements and delivery plans with clearly defined outcomes. Identify and evaluate business unit strategies and priorities, ensuring key initiatives and emerging needs are incorporated into the Quarterly IT Strategy Review and annual INB Strategy Review processes. Lead workflow redesign and continuous improvement to increase efficiency, strengthen controls and improve employee and customer experience. Establish shared accountability with business owners for decisions, testing, training, adoption and benefits realization. Enterprise Platform Transformation Lead planning and execution for major enterprise banking-platform modernization and transformation initiatives. Develop integrated plans spanning data, applications, integrations, configuration, reporting, controls, testing, training, communications and change management. Coordinate internal teams and strategic partners to establish implementation plans, readiness criteria, contingency procedures and post-implementation support. Establish workstream ownership, milestones, decision rights, escalation thresholds and executive reporting. Partner with the PMO and Finance to manage budgets, resources, schedules, dependencies, risks and expected benefits. AI, Automation & Emerging Technology Develop and maintain the enterprise AI and automation roadmap in alignment with strategic priorities and operating needs. Guide Business Systems Analysts in identifying, evaluating and prioritizing AI and automation opportunities within their platform portfolios. Partner with the Bank's control functions as needed to support responsible use of AI and automation initiatives. Provide input on business cases for significant AI or automation investments and monitor adoption and benefits realization across portfolios. Vendor, Delivery & Operational Excellence Own the day-to-day management of assigned strategic vendor relationships, including service delivery, SLA performance, roadmap alignment, escalations and critical-issue resolution. Lead vendor onboarding, performance reviews, renewals and support negotiations. Ensure disciplined testing, release, change, incident, production-support, business-continuity and disaster-recovery practices. Monitor availability, incident trends, response times, release success, backlog health, utilization, adoption and stakeholder satisfaction. Measure value through productivity gains, cost savings, revenue contribution, service improvement and risk reduction. Team Leadership & Capability Development Build and lead a platform-aligned team of Business Systems Analysts with expertise across core, digital, treasury, retail, lending and related enterprise applications. Define roles, competencies and performance expectations; recruit, coach and retain high-performing talent. Establish standards for business analysis, configuration, integration management, testing, documentation, knowledge sharing and cross-training. Qualifications Required Bachelor's degree in Information Systems, Business, Finance or a related field, or equivalent relevant experience. Ten or more years of progressively responsible experience in banking technology, business systems, platform management or related financial-services roles — or demonstrable equivalent experience leading complex, cross-functional technology or operations programs in another regulated industry. Demonstrated leadership of enterprise platforms and strong knowledge of business operations, integrations and data flows; banking-specific experience preferred but not required if the above equivalent experience is demonstrated. Proven success leading teams, strategic vendors and complex, cross-functional programs. Experience evaluating or implementing AI, intelligent automation, workflow automation or emerging technologies. Executive-level communication, sound judgment and the ability to translate strategy into disciplined execution. Preferred Experience leading a major core banking, digital banking, payments, lending or enterprise-platform implementation or transformation. Experience implementing AI-enabled capabilities in banking, lending, fraud, compliance, customer service or operations. Familiarity with generative AI, machine learning, robotic process automation, intelligent document processing and conversational AI. Occasional travel for vendor meetings, conferences and key project milestones. Salary: $125,000–$190,000 annually and Bonus eligible. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Group Insurance Benefits and Plans INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage is also extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered. https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: Know Your Rights: Workplace discrimination is illegal