Director, Customer Engineering
- Salary
- $177.5K–$236.7KUSD per year
- Hiring from
- United States
- Work type
- Hybrid
- Posted
- Sep 12, 2026
Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.
What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.
- Define the vision, operating model, and growth strategy for the Customer Engineering , Product Solutions and Support functions.
- Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development.
- Establish a culture of ownership, technical excellence, and customer obsession.
- Own end-to-end delivery outcomes for large enterprise accounts, including implementations, expansions, and ongoing optimization.
- Partner with senior customer stakeholders as a trusted advisor, driving adoption and long-term value realization.
- Lead executive-level escalations and ensure strong governance across complex deployments.
- Set the bar for solution architecture, integration strategy, and technical design across ATS, HRIS, and ecosystem platforms.
- Guide teams on complex implementations involving APIs, data models, and enterprise-scale integrations.
- Drive standardization through reusable frameworks, accelerators, and best practices.
- Partner closely with Product, Engineering, Customer Growth, and Sales to align on roadmap, customer needs, and delivery priorities.
- Act as the voice of the customer, influencing product innovation and go-to-market strategy.
- Contribute to global initiatives, including AI-driven frameworks and solution evolution.
- Establish metrics-driven execution: delivery health, customer satisfaction, adoption, and team productivity.
- Drive capacity planning, forecasting, and resource optimization across regions.
- Continuously improve delivery processes to enable scalability and predictability.
- 10–15+ years of experience in enterprise SaaS, product implementation, solution architecture, or technical consulting.
- 5+ years in leadership roles, managing and scaling high-performing teams.
- Proven track record of delivering complex, global enterprise implementations with measurable customer impact.
- A Player-Coach mindset with strong technical depth in APIs, integrations, data systems (SQL, JSON, XML), and scripting (Python or equivalent).
- Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred.
- Exceptional stakeholder management and executive presence, with the ability to influence at C-level.
- Demonstrated ability to operate in high-growth, ambiguous environments and drive structured outcomes.
- Background in top-tier consulting firms or enterprise transformation programs is a strong plus.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- Opportunity to shape how AI transforms talent at a global scale.
- Direct exposure to enterprise customers and executive leadership.
- Build and lead a category-defining customer engineering organization.
- Play a key role in scaling Eightfold’s next phase of growth.