Director, Data Strategy & Services

Job Description Key Responsibilities 1. Enterprise Data Architecture & Strategy Architecture Ownership: Own, evolve, and scale the enterprise data architecture supporting all product verticals. Operational Standards: Establish standards, best practices, and repeatable patterns for data ingestion, transformation, and consumption. Roadmap Alignment: Align data strategy directly with internal product roadmaps, engineering timelines, and advanced client analytics needs. 2. Data Migration Leadership Planning & Design: * Define data migration scopes, constraints, historical requirements, and success criteria. Design data mapping, transformation, enrichment, validation, and rollback protocols. Partner with stakeholders to establish testing cycles, cutover plans, and client approvals. Execution & Delivery: Oversee extraction, transformation, and loading (ETL) into test, UAT, and production environments. Lead iterative migration cycles, resolve technical anomalies, and manage post-migration hypercare/remediation. Deliver comprehensive migration completion documentation and client sign-offs. 3. Momentive IQ Data Services & Consulting Data Readiness: Assess source data usability; cleanse, normalize, and de-duplicate data sets to make them analytics-ready. Custom Analytics & BI: Translate complex business objectives into custom dashboards, defining metrics, visualizations, filters, and refresh cadences. Strategy Consulting: Advise clients on data collection methodologies (timing, frequency, automation) and practical data governance/stewardship operating frameworks. 4. Premium Offerings, Commercialization, & Insights Help define, manage, and mature the delivery workflows and quality standards associated with the Company’s AI Analytics subscription service offerings. Prescriptive Analytics: Operationalize benchmarking frameworks and peer-group analysis, translating data into executive-ready insights for priority customer segments. Service Commercialization: Track measurable client outcomes to develop case studies; partner with Product, Marketing, and Sales to support go-to-market and thought-leadership activities. 5. Third-Party Integrations & Agentic AI Integration Roadmap: Scope, prioritize, and support deal-driven integrations with third-party platforms to enhance workflow analytics. Agentic Capabilities: Contribute to the creation, refinement, and client-facing alignment of agentic roles and AI-enabled capabilities. 6. Organizational Leadership & Legacy Client Continuity Org Design: Build out the core Data Strategy & Services operating models, documentation standards, and prioritization frameworks. Legacy Continuity: Maintain high-level Project Manager/Customer Engagement continuity for designated legacy accounts (requirements definition, risk management, internal coordination) during the initial transition framework. Lead the creation and execution of cross-functional and cross-product data best practices. Key Performance Deliverables Create and maintain Data COE Playbooks: Recommended operating models, prioritization frameworks, and service definitions for the scaled Data Strategy organization. Create and maintain Technical Checklists: Robust service packages, data migration roadmaps, governance documentation, and architectural mapping guides. Momentive IQ Professional Services revenue in alignment with commercial targets. Team billable utilization equal to or greater than goal. Client NPS scores equal to or greater than goals. Job Qualifications Experience & Education Professional Experience: 7+ years of progressive leadership experience in Data Architecture, Enterprise Analytics, Business Intelligence, or Data Strategy. Migration Domain Expertise: Demonstrated success in structuring and executing complex enterprise data migrations and third-party software integrations. Consulting Background: Previous client-facing professional services or premium data consulting experience is highly preferred. Education: Bachelor’s or Master’s degree in Data Science, Computer Science, Information Systems, Business Administration, or an equivalent technical field. Data management or governance certifications (e.g., DAMA‑CDMP). Core Competencies Advanced Technology Literacy: Strategic understanding of BI tools, ETL architectures, cloud compliance, and modern agentic AI applications. Cross-Functional Influence: Proven ability to partner dynamically across Product, Engineering, Sales, and Customer Success silos to operationalize data products and services. Executive Communication: Exceptional communication, stakeholder management, and narrative-building skills capable of translating complex analytics into clear business actions. About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com . Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.