Director, IKC Operations

Posting Date

10/01/20262245 Rolling Run DrSte 11, Baltimore, Maryland, 21244-1858, United States of America

Position Summary

The Director of Operations serves as the central operational engine for the IKC 50-clinic expansion (~9 care pods). This leader is accountable for coordinating multi-market execution, driving frontline pod capacity utilization and visit throughput (target 10 visits/day per NP), responding to operational scorecard results, and eliminating field-level friction. Working hand-in-hand with local market leadership and central workgroups, the Director of Operations ensures seamless clinic onboarding, governance approvals, and scalable operational cadences.

Key Responsibilities & Core Accountabilities

Rollout Pacing & Clinic Onboarding:

· Lead the multi-phase rollout roadmap across target dialysis clinics, managing go-live gating and site readiness milestones.

· Partner with RODs and local facility leadership to secure clinic Governing Body (GB) approvals and local Medical Director alignment for provider rounding.

Frontline Pod Throughput & Capacity Management:

· Support operational throughput to achieve and maintain the target benchmark of 10 daily completed patient encounters per NP pod (encompassing CHEs, Initial visits, E&M visits, TCMs, and CCM execution).

· Continuously evaluate and iterate on NP and CC on chairside rounding schedules, travel efficiency across 5–7 clinic clusters, and provider administrative buffer times. Provide feedback to the Model of Care Director.

· Partner with local teams to achieve and maintain panel density targets (~230 patients per pod).

· Collaborate with 3rd-party medical scribe vendors to establish standardized pre-encounter chart preparation workflows and clinician documentation support.

Cross-Functional Market Matrix Governance:

· Sits matrixed alongside IKC Ops VPs and Market Directors to support pilot rollout and provide differential support to underperforming pods.

· Lead recurring Weekly Pod Operational Reviews with NPMs and ROSs to review throughput metrics, scheduling queues, and enrollment pacing.

· Conduct bi-weekly pod 1:1 syncs with frontline clinicians and operational managers to surface bottlenecks, monitor teammate workload, and prevent meeting/rounding fatigue.

Differential Coaching & Performance Turnaround:

· In alignment with the shared accountability model, provide targeted operational coaching and differential intervention to underperforming or struggling pods.

· Analyze operational scorecards, schedule utilization, no-show rates, and patient drop-off trends to implement rapid corrective action plans.

Data Tracking:

· Collaborate with Gemini/Analytics to deliver automated, standardized operational dashboards to market leaders.

· Review scorecards regularly and respond to underperformance with updated processes and operational workflows.

Required Qualifications & Experience

· Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field (Master’s degree / MHA / MBA strongly preferred).

· 5+ years of progressive healthcare operational leadership experience, with proven success leading multi-site ambulatory clinics, value-based care operations, or distributed clinical networks.

· Demonstrated experience in provider capacity modeling, clinical scheduling optimization, and healthcare productivity metrics.

· Strong matrix management skills with proven ability to influence cross-functional leaders (clinical, financial, operational, compliance).

· Experience with electronic health records (Epic preferred) and operational analytics tools.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $115,000.00 - $183,000.00 per year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

About Us

DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe.

To learn more about what it means to be a part of our Village, visit Careers.DaVita.com.

DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click here.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.