Director, IT Operations

Director, IT Operations Fully Remote • 95-00-Corporate - Asheville, NC 28803 Apply Overview Salary Range $145,950.00 - $195,000.00 Salary/year Apply Description Job Title: Director, IT Operations Reports To: Executive Director, Head of IT Join a team that cares for your community – and for you! At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation’s largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health. Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic. Employee Benefits Allergy Partners is happy to provide the following benefits for our employees: Full-Time 401(k) Health Insurance Paid Time Off Paid Holidays Vision Insurance Health Savings Account (HSA) Dental Insurance Life Insurance Disability Insurance COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Job Summary The Director, IT Operations is responsible is responsible for the enterprise infrastructure technology roadmap, architecture, and operations. This position is operationally responsible for ensuring availability, integrity, scalability and security for all IS&T systems and technology infrastructure as well as a highly effective and efficient service management function. Reporting to the Executive Director-Head of IT, the Director, IT Operations is a key leadership role who will direct the teams in charge of network services, infrastructure management and monitoring, cyber security, end user service management and new practice acquisitions and moves. The role is a forward-looking technology leader who can develop an infrastructure and operations strategy and drive it through to execution and support. This role works closely with the CIO and peer IS&T leaders in designing and executing the technology roadmap. Key Responsibilities A key member of the CIO’s leadership team that is responsible for delivering information services, delivering business value by improving outcomes, experiences and team efficiencies in a transparent and cost efficient way, while creating a positive and engaging work environment Attract, develop, and lead high performing infrastructure and operations technology professionals to ensure the reliable delivery of IS&T services. Drive a culture of continuous improvement to improve quality, efficiency and standards Responsible for the development and implementation of a strategic, long-term technology infrastructure strategy and roadmap to ensure our ability to deliver services enabling exceptional patient care Accountable for the development and implementation of a Cybersecurity Program that meets the needs of Allergy Partners according to industry standard methods (e.g. NIST: Educate, Protect, Detect, Identify, Respond and Recover). Define architectural guidelines and implement service monitoring across all platforms to ensure high availability and disaster recovery capabilities Leads the IT Service Management team to ensure our processes support our teams’ ability to delivery in a secure, compliant and effective manner Operationally responsible for ensuring the availability, integrity, scalability and security for all IS&T systems and technology infrastructure Oversight and management of outsourced agreements Develops and organizes policies and procedures for the development and secure use of technology infrastructure systems, capabilities and services Ensure cost-effective design, development, integration, implementation and maintenance of new services, equipment, and systems in support of business objectives Negotiate IS&T related contracts to ensure cost-effective agreements are achieved, interests are protected and business value is added Monitors trends, developments and best practices in technology infrastructure in anticipation of changing requirements, expectations and opportunities; assesses technical, financial and organizational implementation Other Responsibilities Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Completes all assigned AP training within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents. Other duties as assigned. Qualifications Qualifications Strong teamwork skills, including the ability to establish and sustain successful working relationships with all levels of the organization Must be approachable and a good listener and teacher – being able to communicate technology concepts at a level of understanding of the audience, including both technical and non-technical individuals Passionate about building high performing teams Extensive knowledge of business risk, risk assessment and risk-based decision-making Leadership Knowledge/ Skills/ Abilities: Strong analytical, problem solving and interpersonal skills Ability to communicate effectively with board and senior level positions Ability to work in a fast-paced environment Demonstrable track record of successfully supporting a 24x7 operation Ability to multi-task and support multiple projects while updating management and customers Willingness and desire to learn Superb ability to motivate employees and inspire positive change within department Experience in managerial duties (i.e. hiring, performance appraisals, providing feedback, merit reviews) High standards of ethics, discipline, and professionalism Educational and Experience Requirements Minimum Qualifications: Bachelor’s degree in computer science, management information systems (MIS) or an approved field of study, highly preferred Ten years IT and/or business leadership experience with 5 years of planning, implementation and management of enterprise technology infrastructure Preferred Qualifications: Previous health care provider experience Previous IT Service Management Experience Supervisory Responsibilities This job is a supervisor the Information Systems and Technology (IS&T) department. Physical Demands No or very limited exposure to physical risk. Work is normally performed in a typical interior/office work environment. Beware of Hiring Scams: Allergy Partners will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to [email protected] . All of our legitimate openings can be found on the Allergy Partners Career Site ( https://www.allergypartners.com/careers/ ).