Director of Care

Director of Care Manatee is a family-first, virtual clinic on a mission to help every child thrive by treating the whole family. As our Director of Care, you'll build the structure, standards, and programs that let us scale, so every family who needs it, has access to exceptional mental health care. Role Overview The Director of Care leads the clinical team, builds exceptional care programs, and creates the scalable systems that support organizational growth. This role sits at the intersection of people leadership, operational excellence, and clinical strategy, with direct responsibility for operating a multi-state, high-quality clinical model. It translates Manatee's clinical strategy into an operating system built to scale with the organization.The Director of Care reports directly to the CEO and sits on the leadership team and partners closely with the Clinical Operations and People Operations Team. Core Areas of Responsibility Clinical Care & Operations Own clinical care programs, quality, and fidelity to Manatee's whole-family care model — ensuring every family receives evidence-based, excellent care, with child therapy, parent counseling, and family support delivered as one integrated model. Streamline workflows and reduce administrative burden cross-functionally Lead development and scaling of clinical programs and service lines Own KPIs for clinical quality, adherence, safety, compliance, and performance People Management & Clinical recruiting Lead and develop Clinical Supervisors who manage therapist teams Oversee our 1099 provider network Set performance expectations, accountability, and growth pathways Build a high-performance, feedback-driven clinical culture and addressing performance gaps proactively Partner with Clinical Supervisors and recruitment on hiring decisions Clinical Risk, Safety & Regulatory Compliance Own crisis and safety protocols across the clinical population — suicide risk escalation, safety planning, mandated reporting in every operating state Own clinical QA: incident review, root-cause process, and escalation to legal counsel and CEO Serve as clinical point of contact for litigation, subpoena, or regulatory inquiries, coordinating with outside counsel About You Active clinical license (LCSW, LMFT, LPCC, PsyD, or equivalent), multi-state a plus 7-10+ years clinical practice, including 3-5+ years in clinical leadership and operations Experience building or scaling a clinical team in a high-growth environment (you know how to build while you run) Experience with virtual care delivery [Preferred] Experience in pediatrics Comfortable with ambiguity and decisive - you write the playbook Why Join A real leadership seat including direct visibility to the CEO and board Equity in a high-growth healthcare company Remote-first, autonomy, and a direct impact on outcomes Opportunity to define whole-family care at scale Our Core Values Children First: They are our focus and future. Diversity as Strength: Inclusion fuels innovation. Embrace Growth: Challenge and change are necessary. Kindness Always: It's the foundation of everything we do.