Director of Catalog Operations

Are you driven by the challenge of building scalable systems, strengthening cross-functional execution, and establishing the operational infrastructure needed to aggressively grow a market-leading European automotive assortment? FCP Euro is seeking a Director of Catalog Operations to own the operating model, workflows, and governance that drive catalog planning and execution across a diverse assortment of SKUs and suppliers. This role exists to serve as the critical bridge between strategic product vision and day-to-day operational execution. As our product footprint expands, your mission will be to transform complex, high-volume catalog requests into predictable, automated, and streamlined processes. You will step into a pivotal leadership role, establishing the structure, decision rights, and accountability required to eliminate operational bottlenecks, reduce manual friction, and position our catalog systems to scale effortlessly alongside company growth. The ideal candidate thrives in an environment where strategy meets hands-on execution. You are a natural systems thinker and process architect who excels at translating high-level business goals into structured, efficient workflows. If you possess a relentless drive for operational excellence, a passion for building high-performing teams, and the cross-functional influence to align diverse departments behind shared goals, you will excel in this position. Joining FCP Euro means taking ownership of an indispensable core of our digital customer experience. This is an opportunity to directly shape our operational backbone, elevate our organizational capabilities, and drive business impact across our entire catalog ecosystem. About FCP Euro FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer—we are a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle. Job Summary Reporting directly to the Head of Catalog and Digital Merchandising, the Director of Catalog Operations serves as the operational counterpart to Assortment and Catalog Strategy. This role carries ultimate accountability for the health, efficiency, data integrity, and throughput of FCP Euro’s catalog execution framework. By translating business priorities into disciplined operating rhythms, you will ensure that our expanding product catalog remains accurate, high-performing, and fully equipped for scale. As an operational leader, you will directly manage the Catalog Operations team while fostering strategic partnerships across Product Assortment, Customer Experience, Finance, Demand and Supply Planning, Vendor Relations, Technology, and Data teams. You will own the cross-functional intake model, service-level agreements (SLAs), operational tooling roadmaps, and governance structures required to support aggressive SKU expansion, new supplier onboarding, data and system enhancements. Responsibilities and Duties Catalog Operating Model & Strategy Own, develop, and continuously improve the end-to-end Catalog Operating model, including governance, intake models, decision rights, and cross-functional workflows to ensure predictable delivery. Reduce dependency on informal processes and manual effort by establishing standardized operating procedures and clear accountability metrics. Drive operational capacity expansion through systematic simplification, workflow automation, and resource planning. Intake, Prioritization & Planning Cadences Build and lead a structured intake and backlog prioritization model to handle SKU setups, product rationalizations, attribute enrichment, and catalog maintenance. Exercise executive judgment to accept, defer, sequence, or re-scope incoming cross-functional work based on customer impact, margin potential, and team capacity. Establish weekly and monthly planning rhythms providing executive visibility into throughput, queue health, backlog volume, and project timelines. Execution, Assortment & Data Integrity Oversee critical catalog workflows, including New Number Announcements, data-enrichment processes, product lifecycle updates, and overall catalog health. Ensure strict catalog data integrity and completeness across customer-facing and internal downstream systems. Lead operational gap closure and readiness initiatives to support major supplier onboardings, brand launches, and merchandising campaigns. Process Engineering & Operational Scalability Continuously monitor team SLAs, cycle times, rework rates, and operational bottlenecks, instituting rapid corrective actions when needed. Design, map, and optimize future-state workflows to eliminate redundant handoffs and streamline team output. Define operational requirements for tooling and automation (including Jira, Monday.com, Sigma BI, and internal PIM systems), evaluating AI-assisted capabilities for catalog enrichment and exception handling. Team Leadership & Cross-Functional Governance Build, mentor, and lead a high-performing Catalog Operations team, setting clear expectations, operational standards, and growth paths. Establish joint operational governance models with Vendor Relations, Supply Planning, Tech, and Data to align timelines and vendor scorecard feedback. Present operational performance, capacity models, and strategic recommendations clearly to senior executive leadership. Experience and Skill Requirements 7+ years of progressive leadership experience managing operational teams or complex, heavily matrixed programs in a business with a large supplier, product, or SKU ecosystem. Proven track record of building and scaling operating models, planning cadences, SLAs, and performance governance frameworks. Demonstrated ability to operate effectively as a hands-on, working leader directly involved in operational analysis, workflow design, problem-solving, and execution. Strong business acumen with demonstrated experience prioritizing high-volume requests based on business impact, risk, urgency, and resource capacity. Exceptional cross-functional leadership skills with the ability to build consensus and enforce governance across matrixed teams. Proficiency with operational workflow, business intelligence, collaboration, and product data management tools (e.g., Jira, Monday.com, Sigma BI, PIM tools). Preferred Qualifications Prior experience within the automotive aftermarket industry or handling complex, highly technical product catalog structures. Experience evaluating and implementing AI-assisted tools or workflow automation software within a retail or e-commerce catalog environment. Benefits and Perks Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution. 120 hours of Paid Time Off (PTO). 40 hours of Paid Sick Time. Company Holidays. 401(k) with Company deposit and match. Employee discounts on FCP Euro's catalog of European car parts. Compensation This is an exempt salaried role with a base salary of $140,000 to $180,000 depending on experience, with a total compensation opportunity of $ 160,000–$ 200,000 annually. Equal Employment Opportunity FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status, or any other characteristic protected by applicable law.