Director of Client Success

About Artisight Artisight transforms hospital operations with its Smart Hospital Platform, helping health systems reduce costs, improve efficiency, and enhance patient care. Guided by deep clinical expertise and powered by NVIDIA GPUs, Artisight’s voice-activated sensors and computer vision technology enable real-time observation, virtual nursing, and automated documentation directly in the EHR. The platform integrates seamlessly with existing workflows to reduce staff burden, accelerate patient throughput, and improve safety. More than 400 hospitals across 30 health systems trust Artisight to deliver measurable results, including cutting patient falls by over 50%, reducing nurse turnover, and saving millions annually. Director of Client Success About the Role We're seeking a Director of Client Success to lead our Client Success department at Artisight. In this role, you'll own the strategy and execution of the client experience across our healthcare client portfolio, building a world-class post-sale experience that drives retention, deepens adoption, and positions Artisight as an indispensable partner to health systems nationwide. You'll lead a team of Client Success Managers while serving as an executive-level relationship owner for our most strategic accounts. This role is remote, based in the United States, and requires U.S. work authorization. What You'll Do Lead and develop a team of Client Success Managers, establishing coaching cadences, performance standards, and a culture of accountability and client obsession Own the Client Success strategy defining how Artisight drives adoption, retention, and expansion across the client lifecycle Own accounts to effectively manage key Artisight customers Design and scale our client experience, processes, playbooks, and tooling alongside Artisight leadership to support organizational growth Partner cross-functionally with Sales, Product, Clinical, and Technical teams to align on client outcomes and surface insights that shape product roadmap and go-to-market strategy Drive net revenue retention by identifying expansion opportunities, championing referenceability, and reducing churn through proactive relationship management Own escalation resolution at the executive level, guiding clients and internal teams to timely, high-quality outcomes Report on portfolio health synthesizing data across accounts to present clear insights, risks, and recommendations to the executive leadership team What You Have 8+ years in Client Success, Account Management, or Customer Experience with a technical (SaaS) product, with at least 2–3 years in a people management or team leadership capacity Deep experience working in or with healthcare specifically around patient care delivery systems, hospital operations, and clinical stakeholder engagement Proven track record of building and scaling client success functions, not just managing accounts Executive presence and demonstrated ability to influence VP and C-suite stakeholders across both client and internal organizations Strong analytical mindset with experience using data to monitor portfolio health, forecast retention, and drive continuous improvement Exceptional communication and facilitation skills, with the ability to align diverse audiences around shared goals Familiarity with nursing workflows, hospital operations, and the complexity of enterprise healthcare technology deployments Bonus Points For Experience selecting, implementing, or optimizing customer success platforms Background in management consulting or health system operations Exposure to value-based care models and how health systems measure clinical and operational ROI Experience contributing to sales cycles as a post-sale subject matter expert or executive sponsor Why You'll Enjoy This Role Impact : Your leadership directly shapes the outcomes of healthcare organizations and the clinicians and patients they serve Ownership : You'll have real authority to build, iterate, and scale — this is a role for someone who wants to leave a mark, not maintain a status quo Growth : You'll develop as a leader and operator in a high-growth healthcare technology company with meaningful executive visibility Team : You'll collaborate closely with Client Success leadership, Sales, Product, Clinical Consultants, and Technical teams in a culture that values cross-functional partnership #LI-DNI Equal Opportunity Employer Artisight is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. California Consumer Privacy Act (CCPA) For information about how we collect and use personal data relating to California residents, please review our Candidate Privacy Notice . Careers at Artisight To learn more about our culture and the total rewards we offer, visit our Careers page .