Director of Franchise Performance - Essentials Portfolio (Remote)

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Close Inclusive Collection Job Postings Notification Home Search Job Details "When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. " Geoff Gray: General Manager, Park Hyatt Aviara Return to Search Director of Franchise Performance - Essentials Portfolio (Remote) Hyatt Corporate Hyatt Corporate Office US - IL - Chicago Professional Staff/Corporate Full-time Yearly US Dollar (USD) pay basis Req ID: CHI015717 Share Director of Franchise Performance - Essentials Portfolio (Remote) on LinkedIn Tweet Director of Franchise Performance - Essentials Portfolio (Remote) Share Director of Franchise Performance - Essentials Portfolio (Remote) on Facebook Share Director of Franchise Performance - Essentials Portfolio (Remote) via Email Summary The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Director to join our Franchise & Owner Relations Group where you’ll join a team of field professionals who love what they do. In this role, you will be collaborating closely with the broader franchise community where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional corporate benefits which include: · Annual allotment of free hotel stays at Hyatt hotels globally · Flexible work schedule · Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center · A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption · Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role The Director of Franchise Performance is the liaison between Hyatt Hotels Corporation and our franchise owners & 3rd party management companies of our Essential Portfolio, and all performance needs related to these brands. Collaboration and coordination for internal colleagues (Development, Product & Brand Design, RAMP, Sales, Openings & Conversions, Marketing, Purchasing, IT, Finance, Legal, F & B, Brand Support, Facility Management, etc.) along with response and resolution to owner and management company needs so that they can efficiently and successfully operate their hotels. Job only encompasses single-unit owner/operators. Director is responsible for holding the owner / management companies accountable for both market share and brand health performance. · Hold performance reviews with owner/operators to ensure accountability & understanding of Hyatt’s Core Metric performance expectations. · Engage owner / operator to provide feedback on how to optimize their hotel’s performance. · Enforce Hyatt’s accountability programs with their portfolio of owners & operators; Focused Improvement Policy (FIP), Brand Protection Program (BPP), Quality Assurance Audits (QA), Brand Compliance Program (BCP) & Hyatt’s renovation policy. · Strategically Support the Delivery of Brand Initiatives. Build strong relationships with key business stakeholders, develops a deep understanding of business strategies as well as key business processes and systems. · Provide Commercial Services guidance (Sales, Revenue Management, Marketing) to grow the assets’ top line revenue and thus increase Hyatt’s fees. Qualifications Experience Required: · 5+ years of experience in same field, industry, or other equivalent business/ function role Experience Preferred: · Bachelor’s degree in hospitality or a related field · Fluent in Microsoft Office suite of products · Proficient in ChatGPT or other LLMs The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $142,500 - $190,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. Apply Share Director of Franchise Performance - Essentials Portfolio (Remote) on LinkedIn Tweet Director of Franchise Performance - Essentials Portfolio (Remote) Share Director of Franchise Performance - Essentials Portfolio (Remote) on Facebook Share Director of Franchise Performance - Essentials Portfolio (Remote) via Email Expand to see more Equal Opportunity Employer All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please read our EEO Policy Statement (PDF) . For additional information read your EEO rights under the law (PDFs) . 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