Director of Implementation

Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale. Confido is trusted by 200+ brands managing $20B+ in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more. We’ve achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum. The Role We're looking for a Director of Implementation to own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role — you'll be the person who takes a signed contract and turns it into a live, thriving deployment. You'll work closely with customers, our product team, and our CS and sales teams to design scalable implementation processes from the ground up. The ideal candidate has managed complex enterprise rollouts — whether in consulting, B2B SaaS, at a CPG brand, or a similar environment — and thrives on the structured problem-solving that great implementations demand. You will report directly to the Head of Implementation. What You'll Do Onboarding & Deployment Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers Design and manage detailed project plans, timelines, and workstreams across multiple concurrent deployments Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments Customer Enablement Develop training programs, documentation, and onboarding materials that get users up to speed fast Run live onboarding sessions and workshops tailored to different user personas — from day-to-day operators to executives Measure and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption Process & Infrastructure Build the implementation playbook from the ground up — templates, checklists, escalation paths, and success criteria Establish implementation KPIs and reporting to give the business visibility into onboarding health and velocity Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time Cross-Functional Collaboration Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early Hand off customers to CS with full context — ensuring a smooth transition and strong starting point for long-term success Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input # What We're Looking For 5+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding — backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines Strong project management skills — you're comfortable owning a plan, running a status call, and escalating when something's off track Technical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holding Experience working with CPG, retail, or supply chain customers is a plus — but not a requirement Builder mindset: you're energized by defining process where none exists and creating order out of ambiguity Excited to be in our NYC headquarters 5 days a week 🌴 Perks + Benefits Equity Paid Relocation Unlimited PTO 401(K) through Vestwell Provided MacBook Fully Paid Health, Dental, and Vision plans Catered Lunches on Fridays Nightly Team Dinners for those staying past 6:30pm Unlimited coffee and snacks featuring our brands Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.