Director of Intake - Personal Injury

Job Description This is a remote position. Now Hiring: Director of Intake – Personal Injury (Remote) Are you an experienced personal injury intake leader with a proven track record of building high-performing teams and driving operational excellence? We are seeking a dynamic Director of Intake to oversee and lead our growing intake department. This is a senior leadership opportunity for someone who thrives in a fast-paced personal injury environment and is passionate about creating exceptional client experiences while maximizing team performance. The ideal candidate has extensive experience managing intake operations, developing team members, and implementing processes that improve efficiency and conversion rates. This position requires prior personal injury experience and intake experience. Candidates without both will not be considered. Key Responsibilities Lead, manage, and mentor the Intake Department, including Intake Managers and Intake Specialists Oversee daily intake operations to ensure timely follow-up and exceptional client service Develop, implement, and improve intake workflows, SOPs, and best practices Monitor KPIs, conversion rates, response times, and team performance Conduct coaching sessions, performance evaluations, and ongoing staff development Review intake calls and provide feedback to improve client interactions and conversion rates Collaborate with executive leadership to develop strategies that support firm growth Ensure accurate documentation and compliance within the firm's case management system Identify operational bottlenecks and implement scalable solutions Partner with recruiting and training teams to hire, onboard, and develop top intake talent Foster a culture of accountability, collaboration, and continuous improvement Qualifications 5+ years of experience in U.S. personal injury law 3+ years of leadership experience managing a personal injury intake team Extensive personal injury intake experience is required Proven ability to build, coach, and lead high-performing teams Strong understanding of personal injury case qualification and intake best practices Experience with case management software and reporting tools Excellent leadership, communication, and organizational skills Data-driven with experience managing KPIs and performance metrics Ability to manage multiple priorities in a fast-paced, high-growth environment Preferred Qualifications Experience managing remote teams Experience developing SOPs, training programs, and operational workflows Strong analytical and process improvement skills Bilingual (English/Spanish) is a plus Compensation & Benefits $200,000+ annual base salary Performance-based bonuses Fully remote position Comprehensive benefits package Opportunity to lead and grow a best-in-class intake department Collaborative executive leadership team Significant opportunities for professional growth and advancement Requirements Must have prior U.S. personal injury experience Must have extensive personal injury intake experience Must have exceptional leadership and communication skills Must be available to work full-time during U.S. business hours Must have a reliable home office and high-speed internet connection If you're a strategic leader with a passion for developing people, optimizing operations, and delivering outstanding client experiences, we'd love to hear from you!