Director of IT Innovation & AI

About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role As a Senior IT Engineer, you'll lead the design and evolution of our cloud-first IT environment, building scalable, secure, and highly efficient systems that support the entire organization. You’ll partner closely with cross-functional teams to implement modern IT solutions, strengthen security posture, and drive operational excellence through automation and thoughtful system design. We value proactive problem solving, technical leadership, and a security-first approach, and you’ll play a key role in shaping our internal standards, frameworks, and IT strategy. Duties and Responsibilities: Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and overall risk mitigation Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations Serve as a technical leader and mentor, providing guidance, sharing knowledge, and promoting best practices within the IT team Lead cross-functional IT projects from planning through execution, ensuring timely delivery and high-quality outcomes Collaborate with stakeholders across the organization to understand business needs and deliver scalable, effective IT solutions Evaluate, recommend, and implement new tools and technologies to continuously enhance the IT ecosystem Develop and maintain clear documentation, runbooks, and standards to support operational excellence and scalability Oversee the administration and continuous improvement of email and collaboration platforms (e.g., Google Workspace, Proofpoint), with a focus on security and deliverability Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions Dedicate up to 20% of time to handling escalated support tickets and supporting new hire onboarding, ensuring timely resolution and a seamless employee experience Qualifications and Skills: 7+ years of experience in IT Engineering, Systems Administration, or a related role in a cloud-first environment Proven experience managing and supporting SaaS-based IT infrastructure at scale Security-first mindset with hands-on experience applying security best practices across IT systems and processes Experience managing and supporting macOS and Windows endpoints in a modern device management environment Deep expertise in Google Workspace administration, with a strong focus on Gmail/email management, including routing, security, and deliverability Hands-on experience managing email security platforms such as Proofpoint (or equivalent) Experience administering and integrating core tools such as Slack, Okta, Jamf, Intune, and other endpoint management platforms Experience with Zero Trust Network Access (ZTNA) or modern network security approaches Proven ability to automate manual workflows and improve operational efficiency using scripting or automation tools (e.g., Python, Bash, APIs) Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis and implement long-term solutions Experience mentoring junior team members and acting as a technical leader within the team Strong communication skills, with the ability to collaborate effectively across technical and non-technical stakeholders Ability to manage and support IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware Must have knowledge of managing Google Workspace, Slack, Zoom, Okta and common device management tools like Jamf and Intune Proofpoint experience is a nice to have Preference for EST #LI-Remote #LI-MK1 The US national base salary range for this full-time position is $109,000 - $193,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. You can find further details of our US benefits at https://www.ethoslife.com/careers/ Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer.. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice . Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.