Director of Labor Relations

Overview

Delaware North is hiring a full-time Director of Labor Relations to join our team at our global headquarters in Buffalo, New York. As the Director of Labor Relations, you will be responsible for supporting a proactive, business-focused labor strategy across the organization.

Due to the travel required for this position, we are open to candidates on a remote basis.

If you are looking for a role that offers the opportunity to lead impactful initiatives, shape strategies, and drive innovation in a collaborative environment, we encourage you to apply and take the next step in your career with Delaware North.

Additional Details

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Work closely with human resources, operations, legal, and senior leadership to support consistent labor practices, strengthen manager capability, and promote effective relationships with union partners and team members
• Support the development and execution of labor relations strategies that align with business priorities, operational needs, and collective bargaining obligations
• Assist with collective bargaining preparation, contract interpretation, grievance handling, arbitration preparation, and labor-management meetings
• Partner cross-functionally to assess labor risk, resolve workplace issues, and ensure consistent application of collective bargaining agreements and company policies
• Provide guidance to field leaders and business partners on labor relations fundamentals, including contract obligations, documentation, issue prevention, and manager coaching
• Conduct research, prepare materials, track action items, and support follow-through related to negotiations, grievances, labor-management discussions, and other labor matters

Qualifications

• Minimum of 10 years of collective bargaining agreement (CBA) labor relations experience required, preferably in the hospitality or service industry, but will consider all industries
• Experience working with Union Here or UFCW a plus
• Juris Doctor degree is desirable
• Relationship Management skills, including strong interpersonal and communication skills
• Ability to work in a team environment, but also able to work autonomously
• Able to travel 35%+ of the time.

Physical Requirements

• Ability and willingness to travel approximately 35%+ to support business needs, labor matters, negotiations, and field leader partnership.
• Due to the travel required for this position, we are open to candidates on a remote basis.

This position starts at a minimum of: