Director of Operations

We’re seeking a Director of Operations to take ownership of the operational backbone of a growing insurance program manager with delegated underwriting authority. This role is at the center of the business, working across underwriting, carriers, regulators, vendors, and parent company support teams to manage operations efficiently while identifying opportunities for improvement. The right person is organized, driven, and comfortable stepping into complex projects and taking ownership. This is a hands-on leadership role with broad visibility and significant room to grow with the business. Your Impact: Lead and manage overseas outsourcing partners responsible for submission clearance, rating, endorsement processing, and other policy administration functions; set expectations, track performance, and improve workflows. Oversee and develop a small internal operations team handling policy servicing, agency appointments, and licensing. Serve as primary liaison to parent company functions including accounting, finance, regulatory filings, licensing, and IT; ensure alignment and follow-through. Coordinate directly with carriers, departments of insurance, and other external stakeholders on data calls, reporting, audits, and information requests. Act as the operational hub across underwriting, claims, administrators, and leadership to resolve issues and create process clarity. Take ownership of special projects and emerging needs, bringing structure and execution to areas where responsibility may not be clearly defined. Successful Candidate Will Have: Bachelor’s degree preferred but not required. Demonstrated initiative, reliable execution, and tangible outcomes are prioritized. 3 – 7 years of experience in insurance operations, underwriting support, compliance, program administration, or a related operational role. High-potential candidates with less direct experience but strong performance in complex environments will be considered. Demonstrated ability to manage multiple priorities, learn quickly, and drive accountability across vendors and teammates. Strong communication skills and confidence interacting with senior leadership, carriers, regulators, and external partners. About Us: One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit one80.com or if you have any questions about this posting, please contact [email protected]. Pay Range: $64,800 - $86,736.20 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers . Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .