RVStaffing is a fast-growing international recruitment and staffing company specializing in connecting exceptional talent across Latin America with innovative companies throughout the United States. As we continue to scale, expand our service offerings, and leverage AI-driven technologies to transform the recruitment industry, we are seeking a highly strategic and execution-focused Director of Operations to lead operational excellence across the organization.
This is a high-impact leadership role responsible for overseeing day-to-day operations, driving organizational efficiency, scaling internal processes, implementing AI-powered solutions, and ensuring alignment across recruitment, sales, client success, onboarding, and administrative functions. The ideal candidate is a builder, operator, and leader who thrives in fast-paced environments and is passionate about leveraging technology and AI to improve business performance.
Position Summary
As the Director of Operations, you will be responsible for owning and optimizing the operational performance of RVStaffing. You will work directly with executive leadership to identify inefficiencies, improve processes, establish accountability frameworks, implement automation initiatives, and scale the organization for continued growth.
This is not a traditional operations role. We are looking for a leader with an AI-first mindset who actively seeks opportunities to leverage automation, AI tools, workflow optimization, and data-driven decision-making across every department. You will partner closely with recruitment, sales, onboarding, marketing, finance, and leadership teams to ensure the company operates efficiently, effectively, and at scale.
What You'll Do
Operational Leadership & Business Execution
- Oversee and optimize company-wide operations across recruitment, sales, onboarding, client success, finance, and administrative functions.
- Develop operational strategies that support company growth objectives and scalability.
- Establish accountability systems, KPIs, scorecards, and reporting structures across departments.
- Ensure teams are aligned on priorities, objectives, and organizational goals.
- Drive execution and follow-through on strategic initiatives and company objectives.
- Lead Monthly Business Reviews (MBRs) and operational performance reviews.
- Monitor operational health and proactively identify areas for improvement.
AI & Process Automation
- Evaluate workflows across all departments to identify inefficiencies and automation opportunities.
- Design and implement AI-powered solutions to improve productivity and operational performance.
- Introduce AI tools, automation platforms, and process improvements that reduce manual work.
- Partner with department leaders to build AI-assisted workflows for recruiting, sales, onboarding, reporting, and internal operations.
- Stay current on emerging AI technologies and identify opportunities to maintain a competitive advantage.
- Foster an AI-first culture focused on efficiency, innovation, and continuous improvement.
Team Leadership & Performance Management
- Lead and mentor managers and department leaders across the organization.
- Create a culture of accountability, ownership, transparency, and high performance.
- Support workforce planning, organizational design, and resource allocation.
- Develop team leaders and help build scalable operational structures.
- Drive employee engagement, communication, and cross-functional collaboration.
- Ensure operational consistency and service excellence across all teams.
Commercial & Revenue Operations
- Partner with leadership to support revenue growth and client satisfaction initiatives.
- Develop operational processes that support sales, recruiting, and client delivery performance.
- Analyze business metrics and identify opportunities to improve profitability and efficiency.
- Support forecasting, resource planning, and business growth initiatives.
- Align operational priorities with commercial objectives and company strategy.
Data, Reporting & Strategic Planning
- Build and maintain dashboards, reporting frameworks, and KPI tracking systems.
- Deliver actionable business insights to executive leadership.
- Monitor operational performance and identify trends, risks, and opportunities.
- Drive data-informed decision-making across the organization.
- Support annual planning, quarterly goal setting, and strategic initiatives.
What You'll Bring to the Team
- 7+ years of leadership experience in Operations, Business Operations, General Management, or related roles.
- Previous experience in a BPO, staffing, recruitment, outsourcing, or professional services environment strongly preferred.
- Proven track record managing multiple teams and departments simultaneously.
- Strong commercial acumen with experience supporting revenue-generating organizations.
- Experience implementing operational frameworks, KPIs, scorecards, and reporting structures.
- Demonstrated success driving process improvement and organizational scalability.
- Experience implementing automation, workflow optimization, and AI-driven solutions.
- Strong project management and execution skills.
- Excellent leadership, communication, and stakeholder management abilities.
- Ability to thrive in fast-paced, entrepreneurial, and high-growth environments.
- Strong analytical and problem-solving skills.
- Advanced English communication skills required.
Qualifications
We are specifically seeking a candidate who embraces AI as a core business enabler.
Ideal candidates will have experience with:
- ChatGPT, Claude, Gemini, Perplexity, or similar AI platforms.
- Workflow automation tools such as Zapier, Make, n8n, or equivalent.
- AI-assisted business operations and process optimization.
- AI-powered recruiting, sales, marketing, or client service workflows.
- Prompt engineering and AI adoption strategies.
- Building scalable systems using AI and automation technologies.
- Evaluating business processes through an AI transformation lens.
- English level C1+
Nice-to-Have Qualifications
- Experience in staffing, recruiting, talent acquisition, or workforce solutions.
- Experience leading remote or international teams.
- MBA or advanced business degree.
- Experience managing operations in a high-growth startup environment.
- Lean Six Sigma, PMP, or operational excellence certifications.
- Experience implementing CRM, ATS, ERP, or workforce management systems.
- Experience managing cross-border operations or distributed teams.
What Success Looks Like
Within your first 3–6 months, you will:
- Establish company-wide operational KPIs and reporting cadences.
- Implement Monthly Business Reviews (MBRs) across the organization.
- Identify and eliminate key operational bottlenecks.
- Launch AI and automation initiatives that increase organizational efficiency.
- Improve accountability, visibility, and execution across departments.
- Support leadership in achieving the company's most important strategic objectives.
- Build scalable systems that support RVStaffing's next stage of growth.
What We Offer
- Hybrid / remote full-time position with flexibility and autonomy.
- Competitive compensation package aligned with experience.
- High-impact executive leadership role.
- Direct partnership with company leadership on strategy and growth.
- Opportunity to lead operational transformation through AI and automation.
- Collaborative, entrepreneurial, and fast-growing environment.
- Access to cutting-edge AI tools and technologies.
- Significant professional growth opportunities as the organization scales.
- The opportunity to help shape the future of a rapidly expanding international staffing company.
If you are a strategic operator, passionate about building systems, leading teams, driving execution, and leveraging AI to transform how organizations work, we'd love to connect with you.
At RV Holdings S.A.S., we promote an inclusive, diverse, and respectful work environment. We value talent regardless of race, ethnicity, gender, sexual orientation, gender identity, age, beliefs, nationality, or disability status. All selection processes are conducted based on the competencies, skills, and experience of each individual.