Director of Operations

Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Overview

The Director of Operations is an experienced leader with expertise in and commitment to evidence-based and culturally responsive care, clinical quality assurance, and high-performance clinical services and programs, and over-all practice operations. The Director guides the development and implementation of all practice operations and clinical programs.

Duties & Responsibilities

• Promote a collaborative, open, and inclusive work environment within a highly matrixed organization.
• Navigate and collaborate across a highly matrixed organization to advocate and align diverse stakeholders across the enterprise.
• Support the design, implementation, and execution of clinical and operational processes, with focus on quality of outcomes and superior service.
• P&L Responsibility and ownership, KPI tracking and reporting
• Oversight of all practice operations including billing and RCM
• Direct and participate in the development, implementation, and consistent application of effective organizational policies, procedures, and practices.
• Develop and support internal controls to ensure that assets are safeguarded, policies and operating procedures are followed, necessary controls are effective and efficient, and compliance with current laws and regulations is achieved.
• Actively participate in quality improvement initiatives, utilizing information from relevant sources, such as databases and benchmarks.
• Collaborate with Clinical Managers to translate quality improvement knowledge/skills regarding various methodologies and demonstrate comfort analyzing data for performance improvement opportunities for regional operations performance.
• Work closely with cross-functional teams and leadership to drive and support the planning, development, and implementation of a comprehensive quality audit and performance improvement program.
• Deliver data-driven insights and prioritized strategies to support actionable business decisions in pursuit of driving clinical consistency and better patient outcomes.
• Provide oversight, administrative supervision, and mentorship of all aspects of the practice.
• Provide guidance in the gathering and interpretation of patient biometrics, and communication findings to the provider (s) and/or care team.
• Ensure clinical quality submissions for risk-based contracts are prepared and submitted seamlessly
• Establish and maintain protocols as appropriate for home based primary care
• Participate in the interviewing and hiring of new staff
• Manage/oversee Clinical Managers in training of new Providers in all areas of EHR use, clinical protocols, communication, documentation and billing guidelines (as established by CMS) and care delivery
• Supervise Provider activity alongside Clinical Managers including interaction with staff, interaction with customers, adherence to practice guidelines as well as state/federal regulations
• Supervise Clinical Managers in the tracking of Provider productivity/statistical analysis, monitoring of incomplete charting, timely inbox addressal and other clinical responsibilities.
• solve customer complaints
• Oversee provision of Clinical care, periodic case conference or relationship meetings in Assisted Living Communities (these may be conducted by Corporate Facilities Manager, Provider, and/or MA).
• Assist regional operators in creating workflows to optimize care delivery, introduce best practices improvements, and evaluate outcomes using rapid cycle improvements PDSA methods to reach mutual goals
• Educate & deploy technology tools to support clinical quality improvement, work efficiency and productivity.
• Collaborate with Clinical Mangers to execute a robust clinical quality monitoring and evaluation toolkit, auditing process and system, and training/retraining processes that leads to better clinical outcomes (reduce ADK, EDK, readmission and improve quality and STARs).
• Communicate with clinical and operational leaders about issues identified and work collaboratively to resolve/correct any related to Grace At Home clinical operations.
• Identify improvements in quality, service, and cost reduction through the redesign of people, processes, information and technology.
• Adhere to regulatory, company, and departmental standards, policies, protocol

Qualifications

• •Master degree or higher and must Certified/licensed as Nurse Practitioner or Physician Assistant
• At least three to five years of leadership experience
• Demonstrated strong operational and project leadership skills including developing and implementing new systems and programs to scale.
• Demonstrated knowledge and experience applying clinical integration best practice approaches to systems redesign and care transformation.
• Experience implementing a variety of improvement methodologies including development and management of performance dashboards with cascading metrics and aligned action plans.
• Demonstrated thought leadership on challenging problems with examples of implementing innovative analytic solutions and driving outstanding results.
• Experience performing under pressure with a keen sense of urgency, attention to detail, and a commitment to doing what you s

The working environment and physical requirements of the job include:

In-office work is performed indoors in a traditional office setting with air conditioning, artificial light, and an open workspace.

In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

Grace at Home is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance for APPs: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.