Director of Operations and Revenue (P&L Owner)

Director of Operations and Revenue (P&L Owner)

(Role Focus: Chief Operating Officer / EOS Integrator)

(Remote from anywhere in Canada)

WARNING: READ THIS BEFORE APPLYING

This is an implementation-heavy, high-velocity operational role. If you prefer high-level strategic planning/consulting, writing long theoretical memos, or creating complex spreadsheets, this is not the seat for you. We are looking for a relentless execution engine—a P&L owner who loves turning vision into immediate operational reality, actively finding production bottlenecks, accelerating file velocity, and unblocking revenue earners with maniacal urgency.

MISSION / PURPOSE OF THE ROLE

To take the existing growth strategies, quarterly Rocks/goals, and operational directives directly from the Co-Founders (Richard & Brenda) and relentlessly drive them to 100% completion across all five firm departments (Operations, Marketing, Tech, HR, and Finance). This is not an executive strategy role; this is the firm’s primary execution engine. You are the ultimate "Doer" responsible and accountable for turning visionary ideas into operational reality, driving production throughput, and owning P&L performance.

TOP 3 OUTCOMES REQUIRED FOR SUCCESS (THE KPIs)

1. Project Completion Velocity (90%+): Maintain a rolling 90% or greater on-time completion rate for all weekly deliverables, file milestones, and project goals assigned during Monday/Wednesday/Friday alignment check-ins. One of your superpowers is a maniacal sense of urgency.
2. Find & Eliminate Firm Bottlenecks (Drive File Velocity): Act as the operational friction-remover. Audit case workflows to reduce average "time on desk," unblock revenue earners, and proactively resolve vendor, tech, or staffing bottlenecks before they stall out the firm's growth. You know how to locate limitations/constraints in a business and destroy them.
3. 100% Process Adherence & P&L Discipline: Maintain absolute administrative discipline. Update and deliver the firm’s weekly 1-page execution plan every Sunday evening without exception. Monitor department P&L targets, staff utilization, and overhead to continuously improve net margins and accelerate cash flow.

CRITICAL REQUIREMENT: VERIFIABLE SCALING & P&L TRACK RECORD

You must have demonstrable past experience scaling professional services production and managing P&L accountability in a professional services environment (law firm experience highly preferred). We will conduct rigorous reference checks focusing specifically on your history of driving production efficiency and operational expansion.

Candidates must be prepared to provide at least 2 strong professional references (e.g., Founders, Managing Partners, or C-Suite Executives) who can directly verify:

1. Your ability to streamline operational delivery, shorten project/file cycle times, and increase fee-earner productivity.
2. Your direct accountability for financial performance, budget management, or P&L outcomes.
3. Your hands-on execution style, resilience under pressure, and ability to hold cross-functional teams accountable to strict performance metrics.

JOB DESCRIPTION & RESPONSIBILITIES ACROSS THE 5 DEPARTMENTS

🛠️ Case Production & Operations

• Audit, map, and optimize the entire case lifecycle from retainer to final settlement/judgment, aggressively stripping out friction and delays.
• Establish and enforce strict SLAs for key operational milestones (e.g., pleadings, discovery, medical records retrieval, expert report completion, settlement demands).
• Drive down average "time on desk" across all legal files, ensuring cases move continuously toward resolution without sitting dormant.

💻 Technology & Systems Integration

• Act as the primary internal point of contact for external tech vendors, software platforms, and tech modernization initiatives
• Apply the 5-step production algorithm: Question Delete Simplify/Optimize Accelerate Automate across all operational processes.
• Ensure data flows seamlessly between core platforms without requiring the founders to troubleshoot integrations.
• Source, evaluate, and recommend top tech tools, including AI/Claude frameworks.

👥 HR, Onboarding & Capacity Management

• Unblock lawyers and key fee earners by optimizing support team allocation (law clerks, legal assistants, records teams), ensuring legal support teams are actively unblocking senior lawyers.
• Build out and rigorously execute standardized onboarding checklists so new hires experience a structured, professional introduction to the firm.
• Track staff task metrics and keep internal communications (like the internal firm newsletter) strictly on schedule.

📈 Marketing Execution & Intake Alignment

• Coordinate with external marketing agencies and vendors to ensure ad campaigns, landing pages, and lead-generation assets are delivered on time.
• Track core marketing metrics weekly to ensure zero dropped leads and a seamless handoff to case production.

📊 Finance Operations & P&L Management

• Own and manage operational budget performance and department P&L targets alongside the Founders.
• Interface directly with accounting/bookkeeping to extract specific data models and ensure financial reports are pulled on schedule.
• Streamline the financial handoff between case resolution, trust accounting, disbursements, and revenue collection to accelerate cash flow velocity.

COMPETENCIES & CRITICAL TRAITS OF THE IDEAL CANDIDATE

• Ruthless Executioner: You get a psychological high from crossing items off a checklist. You are biased toward rapid action over prolonged planning and complex spreadsheet creation.
• Aggressive Follow-Up: You do not wait around for people to reply to emails. You pick up the phone, send text messages, or walk into offices to get a project unblocked.
• Comfortable with Fluidity: You can seamlessly switch from tracking an IT integration at 10:00 AM to refining a legal production checklist or auditing P&L margins at 11:30 AM without losing momentum.
• Zero Ego Around Direction: You excel at taking a finalized executive decision and driving it to immediate completion, even if you personally would have preferred an alternative during the planning phase.
• Hyper-Organized & Scannable: You think and communicate in bullet points, clear metrics, and clean timelines. You naturally hate long, winding memos. You understand that clarity and simplicity are keys to success, and complexity is counterproductive.
• Regular Lifelong Learner Mindset: You enjoy studying world-class entrepreneurs and applying those lessons (e.g., maniacal sense of urgency, driving high-impact projects). You are willing to study business strategy and travel with co-founders to mastermind meetings or conferences to find cutting-edge growth initiatives for execution.

WHAT WILL SET YOU UP FOR SUCCESS (S.E.T.)

Skills

• Operational excellence, process design, capacity planning, and system adoption.
• Deep understanding of the origin and application of the 5-step algorithm: “Question, Delete, Simplify/Optimize, Accelerate, Automate”.
• Strong command of P&L management, financial modeling, margin optimization, and realization rates.
• AI-First thinking, knowledge, and practical tool implementation experience.
• Ability to establish and enforce strict accountability structures across all levels of the organization.
• A superpower in cutting through complexity to make clear, actionable recommendations to owners.

Experiences

• 5–8+ years in operations, legal ops, or professional services running production, delivery, and financial ops.
• Demonstrable track record of managing cross-functional projects involving tech implementations, vendor management, and process mapping.
• Proven ability to identify and eliminate operational bottlenecks, shorten cycle times, and scale service delivery.
• Experience working with business operating systems such as Scaling Up or EOS is a major asset.

Traits

• Pure DOER and EXECUTION mindset.
• Calm, structured, and grounded—especially when others feel overwhelmed.
• Relentlessly solution-oriented, able to bulldoze through any operational obstacle.
• Low-ego, high-accountability professional who completely owns outcomes.
• Comfortable with rolling up sleeves and driving operational execution of strategic decisions.

WHAT WON'T SET YOU UP FOR SUCCESS

• Preferring to operate as a consultant or advisor rather than a hands-on DOER.
• Treating a law firm as a passive administrative exercise rather than an active production and revenue engine.
• Avoiding conflict or hesitating to hold staff, vendors, or fee earners accountable to performance standards and cycle times.
• Expecting static requirements—this is a rapid building phase with evolving needs.
• Needing to be “right” rather than doing what is objectively best for the Firm.

WHY THIS ROLE MATTERS

The firm can only scale if its operational foundation becomes stronger, more consistent, and less dependent on founders. This is the critical role that turns Auger Hollingsworth from a high-performing practice into a high-performing, Ontario-wide business.

COMPENSATION, PERKS & BENEFITS

• Competitive base salary with aggressive incentive bonuses tied directly to firm growth, production throughput, and profitability targets.
• Enjoy the balance of a remote, hybrid, or in-office work environment.
• Unlimited Vacation policy.
• Pension matching program.
• Full health, dental benefits, and disability insurance.

Apply in Confidence by September 23, 2026

Please email a brief outline explaining how you meet the above requirements, including your current resume and LinkedIn profile link, to Richard Auger at richard@ahinjurylaw.com.

All applications will be held in strict confidence. We thank all candidates for their application, but will be contacting only those selected for an interview.