Director of Product, Carrier Experience

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. As the Director of Product Management , you will step into a critical and first-of-its-kind product leadership role at Mudflap. You will report directly to our Co-Founder and Head of Product, serving as a key thought partner in defining the future of our product strategy and team. As the most senior product hire to date, you’ll be instrumental in shaping our roadmap, building foundational systems and processes, and scaling the product function from the ground up. This is a unique opportunity to have outsized impact at a fast-growing startup serving a vital and underserved industry. Work Location: This role is based in Palo Alto and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely. To support our team, we offer: Commuter benefits to ease your travel Lunches and snacks to keep you fueled A collaborative, high-growth environment where you’ll work closely with talented teammates across the company Expectations (In this role, you will): Lead discovery, definition, and delivery of new product lines in payments and fuel acquisition Develop and own product roadmaps, streamlining complex trade‑offs and focusing on business impact Champion customer empathy: directly engage with truckers and fleet operators to inform product decisions Drive cross‑functional alignment with engineering, data science, operations, marketing, and business partnerships Establish and monitor KPIs for product adoption, retention, and revenue Build, mentor, and grow a high-performing team of product managers Experience (What we look for): 8+ years in product management, with at least 3 years in a leadership role Proven experience in fintech, payments, marketplaces, or logistics—ideally building for small businesses or independent operators Track record of launching successful products that drive tangible business outcomes (e.g. revenue growth, retention) Deep understanding of customer needs and strong user research skills Excellent analytical and strategic thinking skills, with the ability to translate data and insight into actionable roadmaps Strong leadership and mentoring skills, fostering an inclusive and high‑performance culture Exceptional communication skills: comfortable presenting to exec leadership and external partners Perks and Benefits (What we offer): Competitive salary and equity in a high-growth startup Multiple health benefit options Responsible Time Off 401(k) matching Opportunities and support for major career growth Annual Company offsite event (Mudfest!) The salary range for this role is $240,000 - $265,000 plus equity. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are): Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do Make it Count: Act like an owner by focusing on the impact of your work Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates Sweat the Details: We keep our standards high and achieve them by paying attention to every detail Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible