Director of Product Management - Service Digital Experiences

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Role Summary At GEICO, we’re transforming how customers engage with us across digital channels — web, mobile app and beyond . GEICO is seeking an accomplished, customer-obsessed, and visionary Director, Product Management – Service Digital Experiences to lead a portfolio of products/experiences that drive meaningful customer, associate, and business outcomes. This leader will define long-term product strategy, guide multiple product managers/delivery teams, and partner closely with engineering, design, analytics / data science, operations, and executive leadership to deliver innovative, scalable solutions. The Director will be responsible for shaping the future product vision, establishing outcome-driven product practices, and building a high-performing team of product managers. This individual will blend strategic thinking, customer empathy, operational excellence, and data-driven decision making to accelerate GEICO's digital transformation. Job Responsibilities Product Strategy & Vision Define and own the multi-year product strategy and investment roadmap for a significant product portfolio. Develop compelling product visions that align customer needs, business objectives , and technology strategy. Identify emerging industry trends, competitive dynamics, and market opportunities to influence enterprise priorities. Drive product portfolio decisions based on customer insights, business impact, and return on investment. Champion customer-centric innovation and foster a culture of experimentation and continuous learning. Business & Portfolio Leadership Own portfolio-level business outcomes, including customer adoption, engagement, growth, operational efficiency, and financial performance. Establish outcome-based goals and measurement frameworks across product teams. Lead prioritization and investment decisions across multiple product areas and initiatives. Balance short-term delivery commitments with long-term strategic objectives. Serve as an executive point of accountability for product results and performance. Cross-Functional Leadership Partner with Engineering, Architecture, Data, Design, Operations, and business leaders to align product investments and execution. Influence executives and senior stakeholders to build alignment around strategic priorities and product direction. Contribute to enterprise-wide initiatives that span multiple teams, organizations, and customer journeys. Facilitate decision-making across competing priorities, constraints, and stakeholder interests. Organizational Leadership Build, lead, and develop a team of Product Managers (at varying levels) Establish product management best practices, operating models, and standards across the organization. Coach product managers on strategy, discovery, prioritization, execution, and stakeholder management. Foster an inclusive, high-performance culture focused on accountability, innovation, and continuous improvement. Partner with leadership to attract, retain , and develop top product talent. Product Delivery & Execution Ensure teams maintain a healthy balance of customer value, technical modernization, risk reduction, and operational excellence. Guide teams in leveraging data, experimentation, and market feedback to refine product investments. Partner with technical leadership to evaluate architectural tradeoffs and platform strategies. Promote agile principles while improving organizational delivery effectiveness and predictability. Basic Qualifications 10+ years of product management experience, preferably in technology-driven organizations. 8+ years leading products throughout the complete product lifecycle from strategy through execution. 5+ years of people leadership experience managing managers, senior product managers, or product leaders. Proven experience defining and executing product strategies for complex product portfolios. Demonstrated ability to influence executive stakeholders and lead across large matrixed organizations. Experience owning measurable business outcomes and product investment decisions. Strong analytical and data-driven decision-making skills. Experience leading cross-functional teams that include engineering, design, analytics, and operations. Preferred Qualifications 12+ years of product management experience. Experience leading digital transformation initiatives or large-scale platform modernization efforts. Experience leveraging AI tools in the Product function and in delivering AI solutions Demonstrated success managing multi-product portfolios with significant business impact. Strong understanding of customer experience design, experimentation, and product analytics. Experience building and scaling product organizations and operating models. Insurance, financial services, fintech, or highly regulated industry experience preferred. MBA or advanced degree preferred. Agile and product management certifications preferred ( SAFe , Scrum Alliance, Scrum.org, ICAgile , PMI-ACP, Pragmatic Institute, Product School, or equivalent). Exceptional executive communication, storytelling, and stakeholder management skills. Success Metrics for the Role Portfolio-wide improvements in self-service uptake, digital adoption, and reduction in contacts across service channels Sustained increases in engagement and NPS/CSAT across digital channels, tied to business outcomes (retention, cost-to-serve) Reduced time-to-market across the portfolio’s release cadence Elevated product organization maturity across teams (data-driven decision-making, experimentation proficiency , agile excellence) Seamless, consistent omni-channel journeys with reduced drop-off across touchpoints and devices Effective organizational leadership: growth and retention of product talent, leadership bench strength, and achievement of portfolio-level OKRs Annual Salary $153,750.00 - $256,250.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.