Director of Programs

This is a remote position.

Critical Functions

1. Program Management & Operations

· Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up

· Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience

· Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows

· Develop and maintain documented SOPs for all core program functions, written for transferability

· Identify gaps in access or awareness and communicate insights to leadership

· Support the development and management of program reports and budgets for leadership and funders

· Track, analyze, and report on program outputs and outcomes

2. Community Partner Program (CPP) Administration

· Transition full CPP ownership from the Director of Operations upon hire, including knowledge transfer and process documentation

· Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing

· Serve as the primary point of contact for all Community Partners

· Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively

3. Community Outreach & Partnerships

· Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations

· Lead outreach meetings and presentations with referral partners

· Support outreach efforts to increase awareness and utilization of resources

· Serve as a point of contact for complex or high-priority referrals

4. Grants & Reporting

· Support grant applications by providing program data, narratives, and insights

· Track and report program outcomes for funders and internal use

· Maintain accurate and organized program documentation

5. Team & Cross-Functional Collaboration

· Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development

· Partner with the Director of Operations on administrative and operational needs

· Collaborate with Development on fundraising support including data, impact stories, and reporting

· Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials

Requirements

Qualifications

Required:

· Bachelor's degree in public health, social work, nonprofit management, or a related field, or equivalent professional experience

· Minimum of 5 years of experience in program coordination or management within nonprofit, healthcare, or human services on a national level

· Experience with grant-making and grant-distribution program model

· Minimum of 3 years of Supervisory experience

· Experience in medical advocacy, patient navigation, or public health

· Demonstrated ability to evaluate and implement technology or process improvements in a program setting

· Strong organizational, analytical, and project management skills

· Self-starter who thrives in a small, fast-paced environment

· Excellent written and verbal communication skills

· Comfort working in a remote team environment

· Must work EST hours 9am-5pm

Preferred:

· Spanish proficiency

· PMP certification or equivalent project management credential

· Familiarity with referral-based or patient/client service models

· Experience with community outreach and referral network development

· Familiarity with grant-funded programs and reporting requirements

Salary
$70,000-$80,000 annually; exact compensation is based on a range of factors including the labor market, job level, internal equity, and budget. Offers will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.

Benefits

· Health, dental, vision, and retirement plan

· Work laptop and technology resources for a remote office

· Generous paid time off

· Flexible work arrangement in a fully remote environment

· A culture of learning and development

· The opportunity to contribute to a meaningful cause and advance your career in the nonprofit sector