Director of Revenue Cycle Management

Who We Are At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us. What You'll Be Doing: The Director of Revenue Cycle is responsible for the strategic leadership, operational performance, and financial outcomes of the organization's end-to-end revenue cycle. This leader owns the revenue cycle beginning with charge capture, claim validation, and pre-bill quality controls through claim submission, reimbursement, payment posting, denial management, accounts receivable, and patient collections. This role is accountable for maximizing cash flow, accelerating reimbursement, reducing denaged receivables, and ensuring operational excellence across all revenue cycle functions. The Director serves as the organization's subject matter expert in reimbursement operations and is expected to proactively identify trends, analyze performance, solve root causes, and partner cross-functionally to eliminate barriers impacting revenue. Success in this role requires an analytical, technology-savvy leader who thrives on using data to drive decisions, improve processes, and deliver measurable financial results. This role demonstrates exceptional analytical thinking and intellectual curiosity. This role proactively investigates anomalies, identifies trends, asks insightful questions, and independently develops data-driven recommendations. The person in this role does not rely solely on standard reports but knows where to look within systems and data to uncover revenue opportunities, operational risks, and process failures. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead through influence across Finance, Operations, Clinical Services, Patient Access, Utilization Review, Compliance, and Information Technology. Lead all revenue cycle operations, including billing, claims management, payment posting, collections, denials, and accounts receivable to maximize timely and accurate reimbursement. Lead all revenue cycle operations, including billing, claims management, payment posting, collections, denials, and accounts receivable to maximize timely and accurate reimbursement. Drive revenue performance through KPI monitoring, trend analysis, root cause resolution, and executive reporting on cash, AR, denials, DSO, and payer performance. Partner with Finance, Operations, Patient Access, Clinical, Utilization Review, IT, and Payer Strategy to resolve reimbursement barriers and improve revenue cycle outcomes. Lead process improvement initiatives that strengthen clean claim performance, reduce manual work and denials, increase automation, and improve financial results. Develop, coach, and lead a high-performing revenue cycle team while fostering accountability, operational excellence, and continuous improvement. Education Requirements: Bachelors Degree in Business or related field Required Knowledge, Skills and Abilities 8-10 years healthcare accounts receivable experience in a healthcare experience. Multi-site healthcare revenue cycle leadership required. Demonstrated success improving cash collections, reducing DSO, reducing denials, improving reimbursement, and leading operational transformation initiatives. Experience partnering across Finance, Operations, Clinical Services, Patient Access, and Information Technology. Willingness to travel up to 25% of the time. Bonus Qualities: Behavioral Health, Eating Disorder, Mental Health, or Hospital revenue cycle experience strongly preferred. Graduate Degree - MBA or related field preferred Location & Schedule: This position is posted as remote; however, per company policy, candidates residing within a 35‑mile radius of ZIP code 80230 will be required to follow a hybrid schedule, even if they applied to the remote posting. Remote : Mondays and Fridays On-site in our Denver Office: Tuesdays, Wednesdays, and Thursdays The compensation range for this position is based upon candidate experience and market expectations. Colorado pay range $140,000 — $170,000 USD What We Offer At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home. When you thrive, you can do your best work. And your best work changes lives.